Gifts Operations Manager – Data, Compliance & Team Lead

USO; Arlington (VA); On-site; USD 84,000 - 110,250; Full time

Job summary

USO is seeking a Manager, Gifts Administration to oversee essential gifts-related operations, data integrity, and staff supervision in our Arlington, VA office. The role requires directing data reconciliation, processing improvements, and vendor relationships within a nonprofit fundraising environment.

The ideal candidate has 5+ years in fundraising operations, strong analytical and communication skills, and familiarity with Salesforce.

Qualifications

• Bachelor’s Degree in Marketing, Business Administration or related field preferred.
• 5+ years work experience in a fundraising/development operations role, including 1+ years in a supervisory capacity.
• Strong analytical, communications and organization skills.
• Knowledge of Salesforce is a plus.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office and online fundraising platforms.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math, comply with PCI standards, and follow proper cash/donation handling and reporting procedures while performing gift processing.
• Ability to perform business/accounting functions, including project management and budget reconciliations.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Responsibilities

• Provides customer service support to fundraisers, regional staff, other departments, and partner agencies regarding gifts transactions, data entry, operational processes, or implementation of new systems.
• Collaborate closely with Finance department to ensure proper gift designation and accounting requirements matching gift requirements, etc. are met, as well as ensure data consistency between finance systems and fundraising databases. Operate as the gifts processing SME.
• Oversees data quality and transaction accuracy and manages customer service related to the USO’s charitable contributions.
• Oversee and perform monthly financial reconciliation process for DevOps to ensure parity between Finance data and Development Operations data, including tracking open receivables.
• Oversee, including developing, implementing, and monitoring, operational protocols for all major gifts, planned gifts, foundation, corporate, and third-party fundraising efforts.
• Serves as primary backup to the Director, Gifts & Data Systems Administration for gifts related topics, including decision-making responsibilities, providing support to the Gifts & Data Systems teams, and cross training team members within the teams.
• Collaborate with Director, Gifts & Data Systems Administration in creation of Development Operations Policy and Procedures, and best practice job aides.
• Collaborate with Director, Gifts & Data Systems Administration in ownership and management of fundraising vendor relationships, including updating vendor gift processing instructions.
• Collaborate with cross-functional teams on the creation and review of reports and data requests to ensure consistent data definitions, adherence to enterprise data governance, the optimal use of existing resources, as well as defining and conducting data hygiene processes.
• Oversee, including developing, reviewing, and monitoring, receipt and acknowledgement process with the Coordinator, Gifts & Data.
• Provide pro-active and reactive data support for fundraisers as needed.
• Lead, manage and mentor staff reports.
• Other duties as assigned.

Skills

Analytical skills

Communication skills

Organization skills

Interpersonal skills

Problem solving

Education

Bachelor’s degree in Marketing or Business Administration

Tools

Salesforce

Microsoft Office

Fundraising platforms

Job description

USO is seeking a Manager, Gifts Administration to oversee essential gifts-related operations, data integrity, and staff supervision in our Arlington, VA office. The role requires directing data reconciliation, processing improvements, and vendor relationships within a nonprofit fundraising environment.

The ideal candidate has 5+ years in fundraising operations, strong analytical and communication skills, and familiarity with Salesforce.