Gift Shop Supervisor – Leading Retail & Customer Experience

Miami Children’s Hospital; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Miami Children’s Hospital is seeking a Supervisor for their Gift Shop to ensure smooth operations and outstanding customer service. This role involves managing staff, maintaining quality control, and overseeing financial operations.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management and have 1-3 years of retail management experience. The Supervisor will be responsible for training team members and ensuring compliance with safety and quality standards.

The position requires strong communication skills and the ability to foster a positive customer experience.

Qualifications

• 1-3 years of experience in retail management is required.
• Experience with cash retail operations and customer complaint management is preferred.

Responsibilities

• Oversee gift shop operations and manage staff.
• Ensure high standards of customer service and compliance.
• Prepare financial reports and conduct inventory management.

Skills

Customer service

Retail management

Cash handling

Communication

Education

Bachelor’s degree in Hospitality Management

Tools

Retail POS systems

Microsoft Word

Excel

Outlook

Job description

Miami Children’s Hospital is seeking a Supervisor for their Gift Shop to ensure smooth operations and outstanding customer service. This role involves managing staff, maintaining quality control, and overseeing financial operations.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management and have 1-3 years of retail management experience. The Supervisor will be responsible for training team members and ensuring compliance with safety and quality standards.

The position requires strong communication skills and the ability to foster a positive customer experience.