Gift Shop Supervisor - Bossier City

Live Casino & Hotel; Bossier City (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

Live Casino & Hotel is seeking a Gift Shop Supervisor to oversee operations and ensure excellent customer experiences. This role includes training team members, managing inventory, and participating in promotional events. Candidates must have a high school diploma and previous retail management experience.

Qualifications

• Must have retail management experience.
• Knowledge of good customer service techniques preferred.
• Ability to work in an alcohol and smoking environment.

Responsibilities

• Manage daily operations of the gift shop and maintain inventory.
• Train and develop Team Members to enhance customer service.
• Evaluate and purchase merchandise as necessary.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or GED equivalent

Job description

External Job TitleGift Shop Supervisor - Bossier City Overview

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

The Lead Gift Shop Team Member is responsible and accountable for: the successful operation of the Gift Shop; ensuring the guests of the gift shop have an enjoyable experience during their visit to Live! Casino & Hotel; and demonstrating the Live! Casino & Hotel service standards of Clean, Safe, Fast, Friendly and Fun.

Responsibilities

Where You'll Make an Impact:

• Assist with the developing and training Team Members to ensure excellent Customer Service and Product Knowledge
• Continually giving feedback on Team Members on their individual development and completing their review process in a timely manner
• Completing schedules two weeks prior and ensure the department stays within their budget
• Setting the example for Team Members
• Understanding must always be ready to step up in the absence of Team Member
• Manages and maintains for the daily operations of the gift shop
• Evaluating and purchasing gift shop merchandise and maintaining inventory
• Maintain inventory to ensure minimum shrinkage
• Works with sales, marketing and corporate on promotional needs
• Review gift shop activities with the Retail Manager as necessary
• Meet with department directors and managers as necessary
• Participate in buying processes and events as deemed appropriate by manager
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to read, speak clearly, and listen. Exceptional communication skills.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment. Able to complete reports.
• Ability to analyze and interpret departmental needs and results
• Ability to accept constructive criticism and correct faults and issues as directed and or warranted. Knowledge of company policy procedures.
• Ability to read basic instructions and perform basic mathematical functions. Ability to also solve complex problems.

Knowledge of good customer service techniques

Qualifications

Must-Haves:

• A high school diploma or GED equivalent
• Retail management experience preferred
• Retail customer service training preferred
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.

Physical Requirements:

• Ability to stand for long periods of time without sitting or leaning.
• Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
• Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.