Gift Shop Sales & Guest Experience Associate

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 18,000 - 23,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a Gift Shop Associate to assist guests with purchases, promote and upsell merchandise, and maintain a well-organized display and stock. You will handle guest interactions, support inventory and cash control, and ensure a clean and welcoming retail area on the property.

The role requires at least one year of retail experience, strong communication and guest-service skills, and the ability to lift up to 25 pounds while maintaining a professional appearance and

Qualifications

• High school diploma or GED preferred; at least one year of retail experience.
• Must possess effective communication, retail sales, and guest service skills.
• Must be able to frequently lift and/or move up to 25 pounds.
• Must be at least 21 years of age.

Responsibilities

• Assist gift shop patrons with purchases by promoting and recommending items; cross-sell and up-sell merchandise.
• Replenish display shelves, tag and store merchandise; ensure accurate inventory and organization.
• Maintain clean, organized retail sales floor and provide excellent guest service.
• Address guest inquiries and complaints promptly and courteously; ensure cash control procedures are followed.

Skills

Communication

Retail sales

Guest service

Education

High school diploma or GED

Job description

Red Hawk Resort + Casino is seeking a Gift Shop Associate to assist guests with purchases, promote and upsell merchandise, and maintain a well-organized display and stock. You will handle guest interactions, support inventory and cash control, and ensure a clean and welcoming retail area on the property.

The role requires at least one year of retail experience, strong communication and guest-service skills, and the ability to lift up to 25 pounds while maintaining a professional appearance and