Gift Shop Retail & Customer Experience Lead

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 38,000 - 56,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a retail leader to manage our gift shop operations in Columbus. You will guide a multi-million dollar business by executing daily, quarterly and seasonal duties across locations, ensuring stellar customer service and merchandise presentation.

Responsibilities include optimizing operations, developing the team, and maintaining an appealing assortment that meets customer needs while upholding the center’s standards of quality and service.

Responsibilities

• Guide a multi-million dollar gift shop business by executing daily, quarterly and seasonal duties across locations.
• Establish success in customer service, operations, team development, merchandise presentation and assortment.

Job description

The Ohio State University Wexner Medical Center is seeking a retail leader to manage our gift shop operations in Columbus. You will guide a multi-million dollar business by executing daily, quarterly and seasonal duties across locations, ensuring stellar customer service and merchandise presentation.

Responsibilities include optimizing operations, developing the team, and maintaining an appealing assortment that meets customer needs while upholding the center’s standards of quality and service.