GIFT SHOP REPRESENTATIVE

Carilion Clinic; Roanoke (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Pension Plan

Paid Time Off

Onsite fitness access

Education opportunities

Job summary

Carilion Clinic is seeking a Gift Shop Representative to display and sell merchandise, operate the cash register, and provide friendly customer service. You will support daily store operations, assist with stocking, and help manage displays to drive sales in a busy hospital gift shop.

The role requires a high school diploma or GED and at least 2 years of retail experience, with strong interpersonal skills and reliability during seasonal periods.

Qualifications

• High school diploma or GED required.
• Minimum 2 years retail & customer service experience.
• Strong customer service and positive sales approach.
• Flexible schedule and dependable during seasonal periods.
• Ability to multitask in a fast-paced retail environment.
• Excellent interpersonal, communication, and teamwork skills.
• Data entry skills required.

Responsibilities

• Display and sell merchandise; operate cash register and process transactions.
• Assist in daily stocking and store displays; maintain storefront appearance.
• Support Gift Shop Lead with back-office tasks (POS item entry, purchase orders, receiving).
• Coordinate with staff and volunteers; assist in training and scheduling as needed.
• Ensure cash drawer balancing and accurate end-of-shift reconciliation.

Skills

Customer service

Cash handling

Sales

Data entry

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Job Title: GIFT SHOP REPRESENTATIVE

Description

Employment Status: Full time

Shift: Day/Evening (United States of America)

Facility: 2900 Lamb Cir - Christiansburg CP02 Carilion Medical Center

Requisition Number: R161267 GIFT SHOP REPRESENTATIVE (Open)

How You’ll Help Transform Healthcare:

The Gift Shop Representative assists with displaying and selling of merchandise. Responsible for operating cash register to compute sales. Provides general retail support and customer service. May handle low scale product buying. Responsible for daily stocking of merchandise. Assists in daily operations of Gift Shop to maintain regular business hours. Assists Gift Shop Lead with back-office procedures (i.e. POS item entry, purchase orders, merchandise receiving, back-office staging). Practices the Serve-U philosophy.

The Gift Shop Representative

The Gift Shop RepresentativePractices good salesmanship to up sell products while modeling SERVE-U behavior.Provides assistance with daily operations including staffing shop in the absence of volunteers.Assists with training new staff and volunteers. Instructs volunteers on sales and customers service skills. Maintains communication notebook as information tool for volunteers and staff.Coordinates with Gift Shop Lead for data entry on Point of Sale system (POS) including assisting with data organization, item entry, and merchandise receiving.Coordinates with staff members to develop and oversee timely store displays, as well as product marketing and timely (e.g. within 48 hours of receipt) merchandise delivery to the sales floor. Assists with aisle maintenance: check-in and marking merchandise as needed, sorting cards and magazines, stocking shelves, routine dusting, transporting, lifting & unpacking boxes, and inventory. Assists volunteers with shop operations during work hours.Verifies cash drawer amount received at start of shift; reconciles drawer money at end of shift, accurately records credit card transactions, and reports and post-voids transactions. Cashes out at end of shift to ensure register drawer balances with tape amount.Performs payroll deduct transactions.Provides quick, accurate and complete transactions. Counts and balances daily sales receipt. Processes credit card transactions. Responsible for cash in own register. Accept monies and returns correct change.

What We Require:

Education: High school diploma or GED required.

Experience: Minimum 2 (2) years retail & customer service experience required.

Other Minimum Qualifications: High level of customer service and a positive sales approach required. Must possess flexibility in work schedule and be dependable, particularly during seasonal sales periods. Should possess high level of organizational skills and be able to multitask. Creative skills important for shop displays and overall shop look. Ability to work in fast-paced, stressful retail environment important. Effective interpersonal, communication and teamwork skills required. Data entry skills required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Compensation Range:$15.00 - $21.07Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter

Recruiter:KATHRYN LUSHERRecruiter Email:[e-mail] more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-beingat Carilion Clinic

Benefits, Pay and Well-beingat Carilion ClinicCarilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:Comprehensive Medical, Dental, & Vision BenefitsEmployer Funded Pension Plan, vested after five years (Voluntary 403B)Paid Time Off (accrued from day one)Onsite fitness studios and discounts to our Carilion Wellness centersAccess to our health and wellness app, Personify HealthDiscounts on childcareContinued education and training

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