P/T WINNERS CLUB REPRESENTATIVE

Northwood Casino; Lynden, Northern (WA, KY); Hybrid; USD 26,000 - 38,000; Part time

Job summary

Northwood Casino in Lynden, WA is seeking a Part Time Customer Service Associate to greet customers, conduct sales at the convenience store, and help maintain a clean, organized store environment. You will follow policies, handle cash accurately, respond to questions, stock shelves, and cooperate with management and staff to ensure smooth operations during nights, weekends, and holidays.

The role requires a high school diploma, reliable cash handling, and strong communication skills.

Qualifications

• High School diploma or equivalent required.
• Excellent customer service and cash handling skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and prioritize customer service.
• Accurately conduct sales for the store following policies.
• Maintain security of funds and perform cash drops as needed.
• Keep stock and merchandise organized for efficient service.
• Document activities and report status as requested.
• Maintain a professional appearance and store cleanliness.
• Collaborate with management and staff across departments.

Skills

Customer service

Cash handling

Teamwork

English literacy

Mathematical accuracy

Communication

Education

High School diploma

Tools

Cash register systems

Tele-check equipment

Job description

Job Details

Job Location: NOOKSACK NORTHWOOD CASINO - LYNDEN, WA 98264

Position Type: Part Time

Education Level: High School

Travel Percentage: Negligible

Job Shift: Any

Job Category: Customer Service

Purpose of Position

Provides customer service and maintains a clean working environment while following established policies and procedures and applicable state and federal laws and regulations.

Reporting Relationships

Reports Directly to: Operations Manager, Store Manager Store Supervisors and Casino Managers

Supervises Directly: N/A

Other Important Contacts: All Department Managers and Directors, General Manager, Vendors, casino personnel, and customers.

Duties and Responsibilities

• Greets all customers and promotes customer service as priority.
• Accurately and efficiently conducts sales for the convenience store according to established policies and procedures.
• Maintains the security of all funds in the register at all times including making timely cash drops to maintain the cash drawer at or below the maximum level.
• Maintains an appropriate level of stock and merchandise at all times in work area to ensure efficient customer service while maintaining the cash register.
• Complies with all company and department policies and procedures while practicing positive customer and employee relations.
• Provides accurate and timely documentation and reporting of department activities and status as requested.
• Maintains a professional, clean, and neat appearance of store and work area including sweeping, Vacuuming
• Maintains a professional and neat appearance and represents the company in a positive manner.
• Such other job related duties as may be assigned by instruction from Management.

Qualifications

Required:

• Obtain and maintain a valid Non-Gaming Nooksack Tribal Gaming Agency License.
• Obtain and maintain TIPS for Off-Premises Certification.
• Must be a minimum of 21 years of age.

Preferred:

• Previous cash handling experience.
• Previous customer service experience.

WORKING CONDITIONS

• May work in a, noisy, crowded environment.
• Monitored by Surveillance cameras.
• Works various shifts and days including nights, weekends, and holidays.
• Work in a smoking environment
• Works with various cleaning chemicals.

Physical Demands

• Must be able to lift up to 50 lbs.
• Must be able to lift up to 25 lbs over head.
• Must be able to bend, stretch, kneel, etc.
• Stands for long periods of time.

Knowledge, skills and abilities

• Ability to read, write, and speak English.
• Must be detailed oriented and able to work effectively on all tasks.
• Ability to perform basic math skills and make change accurately.
• Ability to operate Tele-check equipment.
• Ability to run cash register systems.
• Knowledge of Cigarette, Tobacco and Liquor stock.
• Strong customer service skills.
• Excellent cash handling skills.
• Strong problem solving skills.
• Ability to effectively communicate with all levels of employees and customers.
• Strong conflict resolution skills.
• Ability to multitask.
• Ability to work as a team.
• Ability to perform accurate inventory of stock.
• Ability to deal a high volume of people.
• Ability to stock shelves according to stock tags.

Please Note

The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Director of Human Resources. At this time, the Supervisor or Manager should be able to describe, in detail, the Director of Human Resources, the Essential Functions of the job involved in the request.