Gift Shop Associate Seasonal

Patriot Rail; Lincoln (NH); On-site; USD 28,000 - 38,000; Full time

Job summary

Patriot Rail in Lincoln, NH, is seeking a Clerk to ensure passenger safety while providing exceptional customer service. Responsibilities include managing the gift shop inventory, operating a Point of Sale system, and preparing concession items. Ideal candidates should be excellent communicators, able to effectively multitask, and willing to obtain First Aid/CPR/AED certification. This role may involve physical tasks and interaction with passengers in a retail setting.

Qualifications

• Excellent communication skills are vital.
• Ability to multi-task efficiently in a busy environment.
• Self-motivated with minimal supervision.

Responsibilities

• Provide superior customer service at all times.
• Maintain gift shop inventory and cleanliness.
• Assist as directed by the gift shop manager.

Skills

Excellent communication skills

Ability to multi-task efficiently

Self-motivation

Problem-solving skills

Education

First Aid/CPR/AED Certification

Job description

Summary of Position

Our Clerks serve two main functions: ensure the safety of passengers, volunteers, and employees, and provide excellent customer service to our passengers.

Key Responsibilities

• Provide superior customer service at all times.
• Update gift shop inventory, including stocking shelves and pricing items.
• Effectively operate a Point of Sale system, including handling cash, processing credit card payments/batches, making deposits, and reconciling cash drawer balances at the end of shift.
• Work in the gift shop and concession train car environment.
• Prepare concession items as needed based on expected daily passenger count.
• Maintain cleanliness of the overall gift shop and concession area.
• Close and secure the gift shop at the end of business.
• Establish and maintain effective working relationships with other staff and volunteers.
• Assist in other areas as needed or directed by the gift shop manager.
• Provide First Aid/CPR/AED in the event of emergencies.
• Complete additional duties as assigned.

Qualifications

• Excellent communication skills.
• Ability to multi‑task efficiently and effectively.
• Work both independently and as a team.
• Ability to think through problems and devise solutions.
• Self‑motivation and ability to work with minimal interference.
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Must pass a background screen, including criminal and financial checks.
• Must pass pre‑employment physical and drug screen.

Competencies

• Verbal comprehension – understand oral and written communications, both general and technical.
• Communication skills – provide clear instructions and directions.
• Reasoning skills – problem‑solving and troubleshooting abilities.
• Time management – value time, manage it effectively, prioritize, and handle multiple activities.

Physical Demands / Work Environment

Frequently required to sit, stand, walk, handle objects, reach with hands and arms, write, talk, type and hear. Occasionally required to sit, stoop, bend and/or kneel and lift or move up to 35 lbs.

Work is conducted in a retail and concession train car setting with exposure to passengers and the general public.