Gift Processing Specialist

ASU Foundation for a New American University; Tempe (AZ); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision insurance

401(k) plan with match

22 days vacation

11 holidays

Tuition reductions

Professional development

$30 bi-weekly cell phone reimbursement

Job summary

The ASU Foundation for a New American University seeks a Gift Processing Specialist to manage donor data, process gifts and pledges, and support customer service for internal and external partners in Salesforce and related systems.

You will review demographic records, upload supporting documents, reconcile entries, ensure confidentiality, and collaborate with the Gift Administration and Finance Cash Office teams to maintain accurate, timely records.

Qualifications

• Bachelor's degree or equivalent experience.
• Bookkeeping experience with accuracy and timeliness.
• Experience with Salesforce, SharePoint and Workday.

Responsibilities

• Reviews, creates, and updates donor demographics from source documents.
• Processes gifts daily across online gifts, EFTs, third-party platforms.
• Uploads supporting documentation into Salesforce and maintains records.
• Provides accurate responses to internal and external inquiries.
• Maintains data confidentiality and completes data integrity checks.
• Collaborates with Gift Administration and Cash Office teams.
• Participates in Salesforce/Affinaquest testing and knowledge updates.

Skills

Highly organized

Attention to detail

Team collaboration

Confidentiality

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

SharePoint

Workday

Job description

The Gift Processing Specialist is responsible for the upload, review, and reconciliation of individual and corporate donor demographic information imported into the donor database, the timely and accurate processing of gifts and pledges in the fundraising system and providing customer service support to fulfill the team’s goal of ensuring all gifts, pledges and pledge payments are processed accurately and efficiently.

What You’ll Do

• Reviews, creates, and updates individual and corporate demographic information from gift source documents
• Processes and records gifts daily, including online gifts, electronic funds transfers, third-party platforms, Gifts-In-Kind, and donor-advised funds in donor database software while meeting all department deadlines
• Uploads or scans supporting documentation on the donor or gift/pledge levels into Salesforce
• Provides reliable, accurate, and timely responses to questions from internal and external customers
• Researches and verifies information to ensure accuracy and reliability of the data in line with department policies and procedures
• Protects confidential donor and organization information in a variety of formats including network files, digital images, and physical files
• Completes data integrity/clean up tasks as assigned
• Participates in testing of enhancements to Salesforce and Affinaquest
• Develops and maintains internal department knowledge articles for processing gifts in Salesforce
• Provides cross-training, as needed, and coverage in the event of extended absence from positions and during busy time periods
• Facilitates open lines of communication between the Gift Administration and Finance Cash Office teams, to ensure staff is kept up to date on relevant information that enables the application of consistent record keeping standards across departments
• Other duties as assigned

What You’ll Need

• Highly organized and able to prioritize multiple processing tasks
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Attention to detail, accuracy, and thoroughness in completing assigned duties
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone or web meeting
• Strong mathematical and computational skills and the ability to audit or proofs one’s own work to ensure accurate calculations
• Demonstrated ability and desire to learn, apply and retain complex and detailed processes and procedures
• Ability to use various web search engines to research and find data on corporations and their subsidiaries
• Proficient with MS Office Suite including Word, Excel, and Outlook

Relevant Qualifications

• Bachelor’s degree
• Bookkeeping experience with the desire to meet expectations of efficiencies, timeliness and accuracy
• Experience with Salesforce, SharePoint and Workday

Preferred Skills And Abilities

• Familiarity with and understanding of the purpose of fundraising in higher education or a nonprofit setting
• Possess strong investigative and analytical skills

Benefits

• Hybrid work schedule. We work from home two days a week!
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with matching employer contribution
• 22 days of vacation time
• 11 holidays, including your birthday
• Parental leave
• Significant tuition reductions
• Professional development is highly valued at ASU Foundation, where employees are encouraged to look across the organization and nurture new areas of interest
• $30 bi-weekly cell phone reimbursement

About ASU Foundation

The ASU Foundation fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU’s mission and provide resources for ASU to manifest its charter into meaningful impact. These partnerships empower ASU to advance student access, serve our community, protect the planet, create equity in higher education and conduct research for the public good.

At the ASU Foundation we value

Character

We prioritize character and integrity in every decision and action, establishing trust as the foundation of all that we do.

Service

We are dedicated to serving our students, donors, communities, and colleagues by fostering support and collaboration to ensure that our efforts are impactful.

Innovation

Innovation drives us to create meaningful opportunities and solutions, helping every member of our global community achieve meaningful outcomes.

The ASU Foundation is an Equal Opportunity Employer