Gift Operations Specialist

Saint Paul's Outreach; Saint Paul (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Saint Paul’s Outreach seeks a Gift Operations Specialist to steward donations and manage donor communications, records, and data integrity. This role collaborates with the Advancement team to ensure accurate gift processing and timely reporting.

The ideal candidate is detail-oriented, organized, and committed to delivering excellent donor service to mission staff and donors. You will work with the Gift Operations team to refine processes and maintain up-to-date database knowledge.

Qualifications

• Detail-oriented with strong organizational skills.
• Commitment to outstanding donor service.
• Experience with donor records or databases a plus.

Responsibilities

• Process gifts from online, checks, stocks, pledges, and other sources.
• Prepare giving data for Finance and track pledges and pledge receivables.
• Maintain donor records and respond to donor inquiries.
• Support MPD staff with donor data and protocol updates.
• Assist with database maintenance and regular data cleanup.
• Provide data entry, reports, and support to SPO Missions and Events teams.

Job description

The Gift Operations Specialist is at the heart of receiving and stewarding the donations that make SPO's mission possible. This person will be responsible for gift processing and related communication with donors and mission staff regarding donations and records, as well as assisting with aspects of database management and reporting. The ideal candidate will be detail-oriented, organized, and have a passion for delivering outstanding service to our faithful and generous donors, mission staff, and Advancement team members.

Responsibilities

Gift Processing

• Process donations including online, automated, checks, stocks, pledges, and other.
• Prepare giving data for Finance
• Track and follow up on pledges and pledge receivables
• Work with Database Manager to document and refine processes and protocols for gift processing

Donor Relations

• Monitor the Gift Operations email account
• Answer phone calls and return voicemails to donors
• Work with donors to maintain accurate records regarding contact information, giving methods, and giving history

Mission Staff Relations for Mission Partner Development (MPD)

• Support mission staff when questions arise regarding donors and incoming gifts
• Maintain mission staff data in the DonorElf system and work with MPD supervisors to address issues that may arise
• Work with the Gift Operations team and MPD leadership to revise protocols as needed

Database Management

• Support mission staff MPD on-boarding and off-boarding
• Assist in database maintenance through regular data cleanup processes
• Attend regular training and maintain up-to-date knowledge for database systems

Other Responsibilities

• Support SPO Missions team with data entry, gifts processing, and reports as needed
• Support Events team with data entry, gifts processing, and reports as needed
• Assist with various report and data requests as needed