Gift Care Coordinator

International Mission Board; United States; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance with choice plans

403(b) Retirement Plan with employer contribution

21 days of paid time off in the first year

Access to tuition discounts

Job summary

The International Mission Board seeks a Gift Care Coordinator at their Richmond, VA headquarters. This full-time role focuses on ensuring gifts are processed accurately and serves as the primary contact for donors.

The candidate should possess strong communication skills and attention to detail, with a minimum of 2 years in donor relations or a similar field. This position comes with extensive benefits, including medical insurance, a retirement plan, generous paid time off, and opportunities for volunteer mission trips.

Qualifications

• Minimum of 2 years of relevant experience in donor relations, customer service, or administrative support.
• Ability to handle confidential information with discretion and professionalism.
• Exceptional attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as primary point of contact for donor inquiries.
• Oversee gift import and allocation in the CRM.
• Prepare acknowledgment letters and tax receipts.
• Engage donors through gratitude calls and follow-ups.
• Maintain accurate donor records within the CRM.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

CRM proficiency

Analytical capabilities

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Virtuous CRM

Microsoft Office

Job description

Location: Richmond, VA (Headquarters)

Schedule: Full Time

Compensation: Hourly, commensurate with experience, plus excellent benefits

The Gift Care Coordinator plays a vital role in advancing IMB’s mission by ensuring every gift is processed with the highest levels of accuracy, integrity, and care. This position blends administrative expertise with relational excellence, serving as the key point of contact for donors while supporting internal processes that enable efficient, mission‑aligned gift management.

Responsibilities

• Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance.
• Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies.
• Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism.
• Monitor donor inboxes and maintain communications that reflect IMB’s values and commitment to excellence.
• Proactively engage donors through gratitude calls and meaningful follow‑up, reinforcing their impact and encouraging continued partnership.
• Support stewardship initiatives and collaborate with internal teams to enhance the donor experience.
• Maintain accurate, up‑to‑date donor records within the CRM system.
• Generate reports and support data analysis efforts to inform strategic stewardship decisions.
• Ensure data integrity and proper documentation throughout the gift lifecycle.
• Partner cross‑functionally with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing.
• Contribute to a collaborative and high‑performing culture within Ministry Advancement.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field.
• Strong communication, interpersonal, and problem‑solving skills.
• Exceptional attention to detail and the ability to manage multiple priorities effectively.
• Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Strong analytical capabilities, including experience with reporting and data interpretation.

Benefits & Perks

• Medical insurance with 3 choice plans, dental, vision, HSA and FSA benefit plans.
• Short‑ and long‑term disability and basic life insurance coverage (employer paid), with supplemental coverage available.
• 403(b) Retirement Plan Savings with 5% employer contribution and up to a 4% matching contribution, fully vested after 3 years.
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years.
• Volunteer Mission Trip benefits to experience mission life firsthand by working with our teams overseas.
• Access to tuition discounts.

Worker Type: Employee, Full Time

IMB participates in the E‑Verify program.