Volunteer Process Coordinator

International Mission Board; United States; Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Disability & life insurance

403(b) retirement plan

Paid time off

Volunteer trips benefits

Tuition discounts

Job summary

The International Mission Board is seeking a detail-oriented Volunteer Process Coordinator to support churches and volunteers in short-term mission opportunities worldwide from Richmond, VA. This full-time role guides applicants through assessment and approval, coordinates pre-trip requirements, and assists leaders with navigating the Go Method system.

You will manage multiple processes, provide top-tier service, and train leaders on the platform, helping volunteers take the next step in

Qualifications

• High school diploma or equivalent required.
• At least 2 years of administrative, clerical, and/or customer service experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple processes simultaneously while meeting deadlines.
• Intermediate proficiency with Microsoft Office 365.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Experience working with volunteers, churches, nonprofit organizations, or mission-focused ministries.
• Experience managing workflows, databases, or online application systems.
• Membership in a Southern Baptist Convention church is preferred.

Responsibilities

• Serve as a primary point of contact for volunteer applicants throughout the application and approval process.
• Provide timely, friendly, and accurate support to volunteers, church leaders, and ministry partners.
• Ensure volunteers complete required assessments and pre-trip requirements before departure dates.
• Build positive relationships by delivering excellent customer service and support.
• Monitor volunteer applications and workflow progress within the Go Method system.
• Track completion of pre-approval and post-approval requirements.
• Coordinate with internal stakeholders to ensure applicants move efficiently through the process.
• Provide basic training and guidance to church leaders, field leaders, staff, and volunteers using the Go Method platform.
• Assist with maintaining training materials and related documentation.

Skills

Strong organizational skills

Attention to detail

Multi-tasking

Excellent verbal and written iletişim?

Education

High school diploma or equivalent

Tools

Go Method

Microsoft Office 365

Job description

The International Mission Board is seeking a detail-oriented and service-focused Volunteer Process Coordinator to support churches and volunteers participating in short-term mission opportunities around the world. Location: Richmond, VA Schedule: Fulltime Compensation: $23.57-27.73 per hour* As a Volunteer Process Coordinator, you will guide volunteer applicants through the assessment and approval process, provide exceptional customer service, coordinate pre-trip requirements, and assist church leaders, staff, and volunteers with navigating the Go Method volunteer management system. This position plays a critical role in helping volunteers take the next step in supporting God's global mission.

Responsibilities

• Serve as a primary point of contact for volunteer applicants throughout the application and approval process.
• Provide timely, friendly, and accurate support to volunteers, church leaders, and ministry partners.
• Ensure volunteers complete required assessments and pre-trip requirements before departure dates.
• Build positive relationships by delivering excellent customer service and support.
• Monitor volunteer applications and workflow progress within the Go Method system.
• Track completion of pre-approval and post-approval requirements.
• Coordinate with internal stakeholders to ensure applicants move efficiently through the process.
• Provide basic training and guidance to church leaders, field leaders, staff, and volunteers using the Go Method platform.
• Assist with maintaining training materials and related documentation.

Qualifications

• High school diploma or equivalent
• At least 2 years of administrative, clerical, and/or customer service experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple processes simultaneously while meeting deadlines.
• Intermediate proficiency with Microsoft Office 365.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Experience working with volunteers, churches, nonprofit organizations, or mission-focused ministries
• Experience managing workflows, databases, or online application systems.
• Membership in a Southern Baptist Convention church is preferred.

Benefits & Perks

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employees here.

*This range represents a good faith estimate of compensation that IMB reasonably expects to offer at the time of posting. This range reflects base compensation only and does not include the value of IMB’s comprehensive benefits, which are described further below. Final base compensation may be informed by individualized factors, including experience, qualifications, and unique skills that are expected to impact the individual’s contribution to the role. IMB is not responsible for omissions or alterations to this information in third-party job postings.

Worker Type: Employee Regular Time Type: Full time

IMB is a non‑profit religious organization of the Southern Baptist convention.

Our visionis a multitude from every nation, tribe, people, and language knowing and worshipping our Lord Jesus Christ.

Our mission is to serve Southern Baptists in carrying out the Great Commission to make disciples of all nations.

As we have a primary role in fulfilling the Great Commission globally through the partnership and support of our churches, every employee functions as a minister of the gospel. All employees must commit to living a life of personal holiness in imitation of Jesus Christ and bringing glory to God the Father in carrying out all assigned responsibilities, by the power of the Holy Spirit.

IMB participates in the E‑Verify program.