German-Speaking Customer Experience Associate | Remote

Phiture; United States; Remote; EUR 20,000 - 30,000; Full time

Job summary

A leading company in the travel and tourism industry is hiring German-speaking Customer Service & Sales Agents for a remote position based in Portugal. This role focuses on assisting customers, booking cruise experiences, and requires fluency in German, along with strong communication skills. No relocation packages are provided, and applicants must reside in Portugal or be ready to relocate.

Benefits

Opportunity to work from home

Career development and growth

Full training provided

Qualifications

• Fluent in German (C1+) and proficient in English (B2+).
• Experience in a customer-focused environment.
• Ability to work independently.

Responsibilities

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Handle sales inquiries with confidence and professionalism.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Persuasion

Customer focus

Job description

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Position Overview:

• Role: Customer Service Agent (German-speaking)
• Location: Remote in Portugal
  
  
  

Key Responsibilities:

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions
  
  
  

Required Profile:

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
  
  
  

What We Offer:

• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment
• Full training provided