German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Fully Paid Relocation

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Modern Sofia Office

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Support Specialist to provide high-quality technical and account support to German-speaking clients via phone, email, and live chat. The role requires native or fluent German and offers relocation assistance and a fully paid training program.

You will work in Sofia's fast-paced Customer Support Services environment, collaborating with cross-functional teams, maintaining CRM records, and contributing to performance metrics.

Qualifications

• Native or fluent German (spoken and written) required.
• Previous customer-facing experience is a plus.
• Ability to navigate multiple software platforms.

Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
• Represent major international brands within the Customer Support Services sector by maintaining professional communication standards.
• Troubleshoot and resolve complex user inquiries, ensuring customer satisfaction and retention.
• Maintain accurate customer records and documentation within our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
• Stay updated on product knowledge to provide accurate guidance to our diverse user base.
• Contribute to the team’s success by meeting and exceeding KPIs.

Skills

German language

Customer service

CRM proficiency

Tools

CRM software

Job description

German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career growth through exclusive partnerships, helping professionals find the most rewarding German-speaking jobs in high-growth international hubs.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.

Key Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
• Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards.
• Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention.
• Maintain accurate customer records and documentation within our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
• Stay updated on product knowledge to provide accurate and efficient guidance to our diverse user base.
• Contribute to the team’s success by meeting and exceeding established performance metrics and KPIs.
• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication skills and a passion for delivering superior Customer Support Services.
• Prior experience in customer-facing roles is highly advantageous but not strictly required.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.
• A proactive, solution-oriented mindset suited for an international team environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern, centrally located office environment in the heart of Sofia.
• And Much More

Life in Bulgaria

Choosing to relocate to Bulgaria offers an unparalleled lifestyle for expatriates, combining a rich historical heritage with a vibrant, modern cultural scene. Bulgaria boasts a beautiful climate with four distinct seasons, stunning mountain ranges for outdoor enthusiasts, and a dynamic capital city, Sofia, which serves as a thriving hub for one of the most exciting German-speaking jobs markets in Eastern Europe.

The cost of living in Bulgaria remains highly attractive, allowing our specialists to enjoy a high quality of life, exquisite local cuisine, and a flourishing social life. By moving to Bulgaria, you are joining a growing community of international professionals who appreciate the hospitality, safety, and modern infrastructure that this hidden gem of Europe consistently provides.