German-Speaking Renewal Account Executive

Rocket Software, Inc.; Germany (OH); On-site; USD 90,000 - 150,000; Full time

Job summary

Rocket Software, Inc. is seeking a Renewal Account Executive to manage clients and partners with a focus on renewal rates and upsell opportunities.

You will own the renewal process, negotiate renewals, and collaborate with Sales, Legal, and Order Management to maximize maintenance revenue. Ideal candidates have 5+ years in business with CRM experience and strong German communication skills; Salesforce experience is preferred.

Qualifications

• 5+ years of business experience, with 2+ years of experience in customer relationship management preferred.
• Excellent written and verbal communication skills in German.
• Experience with a sales automation system, preferably Salesforce.com.
• Ability to influence and negotiate.
• High energy and passion towards solving customer needs.

Responsibilities

• Build long term relationships with key customers (region/revenue size dependent).
• Proactive and regular customer outreach.
• Profile and document customer intel.
• Minimize cancellations / Maximize renewal revenue.
• Manage price increases in renewal opportunity process.
• Educate the value of support.
• Negotiate renewals.
• Liaise with Rocket teams to resolve issues.
• Collaborate with Sales, Legal, Order Management on renewals.
• Cross/Upsell opportunities refer to Sales Account Execs.
• Identify new opportunities for additional capacity and cross-sell.
• Handle complex escalations.
• Monitor renewal metrics and renewal forecasting.

Skills

CRM experience

German fluency

Negotiation skills

Sales communication

Relationship management

Tools

Salesforce

Job description

Rocket Software, Inc. is seeking a Renewal Account Executive to manage clients and partners with a focus on renewal rates and upsell opportunities.

You will own the renewal process, negotiate renewals, and collaborate with Sales, Legal, and Order Management to maximize maintenance revenue. Ideal candidates have 5+ years in business with CRM experience and strong German communication skills; Salesforce experience is preferred.