German-Speaking Customer Service Representative - Night Shift

Unisys; United States; À distance; USD 1 400 - 1 600; Plein temps

Avantages offerts par ce poste

Private health insurance after 6 mo.

Home office allowance

Learning and training programs

Résumé du poste

Unisys in the United States is seeking an IT support professional to troubleshoot and diagnose technical issues, guide clients through restoration steps, and coordinate service requests with cross-functional teams.

The role emphasizes teamwork, knowledge base use, and ongoing internal training. After an initial 14-week training, a full remote work option is available to active associates, with comprehensive benefits and a strong culture of learning.

Qualifications

• Fluent English language skills.
• Native or near-native German for support language.
• Proficient with MS Office, especially Windows.
• Strong attention to detail and analytical mindset.
• Ability to handle multiple tasks simultaneously.
• Team-oriented with training and development opportunities.

Responsabilités

• Troubleshooting IT-related issues using technical and customer service skills.
• Guiding clients through steps to restore functionality.
• Escalating to Level 2 support when needed.
• Coordinating Service Requests with cross-functional teams.
• Collaborating with colleagues on problem-solving and solutions.
• Using knowledge base to resolve problems and identify gaps.
• Coordinating and following up on Service Requests.

Connaissances

Fluent English

German language

MS Office Suite

Windows familiarity

Attention to detail

Multitasking

Team player

Outils

MS Office

Windows OS

Description du poste

Задачи:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support
• Coordinating Service Requests by following up with the cross-functional teams
• Team up with your colleagues to collaborate on problem-solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and following up on Service Requests

Требования:

• Fluent English language skills
• Native/close to native language skills in German (support language)
• Considerable familiarity with the MS Office Suite, particularly with the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude experience real customer and employee diversity be a trusted team member and have a supportive supervisor work in an ethical company culture where you can be yourself be part of our internal career development programs -we are working with a huge number of technologies, which gives you continuous opportunities to find your own path have unlimited access to our online training tool to improve your soft skills and technical capabilities

Условия:

• After the training period full remote opportunity - during the 14-weeks long training period day time 5 days/week in the office
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure
• Home Office Allowance
• Last and foremost, a great team, as well as a lot of learning and training opportunities

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.