German Gaming Support Agent

TransPerfect; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

TransPerfect Gaming seeks a proactive Player Support Agent to join our global team. You will assist German-speaking players, manage inquiries across ticketing and social channels, and help maintain a positive community experience.

In a fast-paced, multicultural environment, you’ll strengthen player satisfaction, enforce community rules, and collaborate with game developers and publishers on diverse projects.

Qualifications

• German language proficiency at native or professional level.
• Strong interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Ability to multitask and work independently.
• Familiarity with gaming social media and communities.

Responsibilities

• Process 'Calls for Help' from the community you support.
• Learn the games you support to resolve issues effectively.
• Stay up to date with workflows and policies.
• Master ticketing and social media platforms.
• Creatively solve day-to-day problems.
• Assist with data reporting on forms or spreadsheets.
• Support managers with ad-hoc tasks.
• Meet KPIs for productivity, quality, and player satisfaction.
• Enforce community rules and ensure fair treatment.
• Report issues or trends observed in-game.

Skills

German language

Interpersonal skills

Google Workspace

Multitasking

Gaming communities

Tools

Google Workspace

Job description

TransPerfect Gaming seeks a proactive Player Support Agent to join our global team. You will assist German-speaking players, manage inquiries across ticketing and social channels, and help maintain a positive community experience.

In a fast-paced, multicultural environment, you’ll strengthen player satisfaction, enforce community rules, and collaborate with game developers and publishers on diverse projects.