German-Speaking Junior Customer Support Agent (Remote)

Raisin; Berlin (NH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Development Budget

Flexible working hours

30 vacation days

Pension scheme

Urban Sports Club

Deutschland Ticket subsidy

JobRad

Office snacks and drinks

Relocation assistance

Job summary

Raisin is seeking a Junior Customer Service Agent (m/f/d) in Berlin to be the first point of contact for customers, primarily German-speaking, via phone and email. You will develop product knowledge and collaborate across teams to ensure high customer satisfaction, with future live chat expansion and no investment advice provided.

The role emphasizes strong communication, multitasking, and a keen interest in finance and capital markets, based in Berlin.

Qualifications

• Fluent in German (C2 level) and English.
• Professional experience in customer service is desirable.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure with good prioritization.
• Interest in finance and capital markets; located in Berlin.

Responsibilities

• Become an expert in Raisin products and act as primary contact for customers.
• Handle inquiries via phone and written correspondence independently.
• Collaborate with colleagues in Customer Service and other departments.
• Provide friendly, hands-on assistance to ensure customer satisfaction.
• Assist with account opening and basic tax-related questions.
• Contribute to a positive user experience on Raisin's platform.

Skills

German C2

English fluent

Strong communication

Customer service experience

Multitasking under pressure

Team collaboration

MS Office

Tools

MS Office

Job description

Raisin is seeking a Junior Customer Service Agent (m/f/d) in Berlin to be the first point of contact for customers, primarily German-speaking, via phone and email. You will develop product knowledge and collaborate across teams to ensure high customer satisfaction, with future live chat expansion and no investment advice provided.

The role emphasizes strong communication, multitasking, and a keen interest in finance and capital markets, based in Berlin.