German-Speaking Enterprise CSM | SaaS Security Growth

Pathlock; Germany (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Pathlock is seeking a Customer Success Manager who blends social acuity with analytical rigor to drive long-term value for our enterprise customers. You will manage relationships across executive sponsors to day-to-day contacts, deliver thought leadership, monitor success programs, and partner with Sales, Solution Architects, and Product to promote adoption and minimize churn.

The ideal candidate speaks German fluently and understands SaaS security, capable of uncovering upsell opportunities

Qualifications

• College degree required or equivalent experience.
• German fluency at native level is required.
• Experience with cloud-based enterprise software and SaaS security.
• Strong communication, negotiation, and client engagement skills.
• Analytical thinker with time management abilities.

Responsibilities

• Manage business relationships between customers and Pathlock; align internal/external teams.
• Promote adoption, satisfaction, and advocacy throughout the customer journey.
• Understand Pathlock product suite and how it integrates with customer systems.
• Conduct executive reviews and plan mitigations for upcoming objectives.
• Maintain records in Salesforce: assets, ERPs, QBRs, meeting notes, contacts, at-risk insights.
• Collaborate with Sales, Solution Architects, Solution Engineers, Professional Services, Product, Support, Marketing.
• Identify upsell opportunities through ongoing discovery.

Skills

German language proficiency

Cloud-based enterprise software

SaaS security knowledge

Customer engagement

Communication & negotiation

Analytical & time management

Team player

Ownership & accountability

Education

College degree

Tools

MS Office

CRM software

Job description

Pathlock is seeking a Customer Success Manager who blends social acuity with analytical rigor to drive long-term value for our enterprise customers. You will manage relationships across executive sponsors to day-to-day contacts, deliver thought leadership, monitor success programs, and partner with Sales, Solution Architects, and Product to promote adoption and minimize churn.

The ideal candidate speaks German fluently and understands SaaS security, capable of uncovering upsell opportunities