German Speaking Customer Service for Telecommunications industry -Remote Greece

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Relocation Package

Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative in the Telecommunications industry. This role focuses on helping German-speaking customers navigate products and services via phone, email and chat.

Responsibilities include handling billing inquiries, technical support, service upgrades, and complaints with professionalism.

Qualifications

• Fluency in German and English, written and spoken.
• Experience in customer service, preferably telecom.
• Excellent communication and problem-solving skills.
• Discretion and empathy in handling customer issues.

Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat regarding telecommunications products and services.
• Assist customers with billing inquiries, service issues, and technical support for their telecommunications setups.
• Guide customers through upgrading services, troubleshooting problems, and understanding accounts.
• Handle customer complaints professionally to ensure a positive experience.
• Document all customer interactions clearly to support service improvements.
• Collaborate with technical and sales teams to resolve inquiries efficiently.

Skills

German fluency

Customer service

Communication

Problem solving

Microsoft Office

CRM software

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative in the Telecommunications industry. This role is perfect for individuals keen on using their linguistic skills to assist customers in navigating their telecommunications needs effectively and efficiently.

Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat regarding telecommunications products and services.
• Assist customers with billing inquiries, service issues, and technical support for their telecommunications setups.
• Guide customers through the processes of upgrading services, troubleshooting problems, and understanding their accounts.
• Handle customer complaints and concerns with professionalism while ensuring a positive customer experience.
• Maintain an in-depth understanding of the company's products and industry offerings to provide accurate information.
• Document all customer interactions clearly to assist in service improvement initiatives.
• Collaborate with technical and sales teams to resolve customer inquiries and issues efficiently.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the telecommunications sector.
• Excellent communication and problem-solving skills.
• Ability to handle customer issues with discretion and empathy.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for technology and eagerness to learn about telecommunications products and services.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks