German Speaking Customer Service for Banking industry -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries/yr

Relocation Package

Free Greek Lessons

Discounts

Job summary

Patrique Mercier Recruitment FR is excited to offer a new opportunity for a German Speaking Customer Service Representative in the Banking Industry. This role focuses on delivering exceptional service to German-speaking clients across phone, email and chat channels.

Candidates should be fluent in German and English, have banking or financial services experience, and possess strong communication and problem-solving skills.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, ideally in the banking or financial services sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with banking products, services, and industry regulations.
• Proficiency in customer service software and Microsoft Office applications.

Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and chat.
• Assist customers with account management, transactions, and product explanations.
• Resolve customer complaints while maintaining high service quality.
• Stay updated on banking regulations, products, and promotions.
• Document customer interactions accurately for compliance and improvement.
• Collaborate with departments to ensure a seamless customer experience.
• Support clients during onboarding and banking procedure inquiries.

Skills

German language

English language

Customer service

Communication skills

Problem-solving

Attention to detail

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to offer a new opportunity for a German Speaking Customer Service Representative in the Banking Industry. This position is tailored for professionals who are committed to providing exceptional customer service and have a strong interest in helping clients navigate their banking needs.

Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to banking products and services.
• Assist customers with account management, transaction inquiries, and product explanations.
• Resolve customer complaints and issues efficiently while maintaining a high level of service quality.
• Stay up to date on banking regulations, product offerings, and promotions to provide accurate information to clients.
• Document all customer interactions accurately and maintain detailed records for compliance and service improvement.
• Collaborate with different departments to ensure a seamless customer experience.
• Support clients during the onboarding process and answer questions related to banking procedures.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, ideally in the banking or financial services sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with banking products, services, and industry regulations.
• Proficiency in customer service software and Microsoft Office applications.
• A customer-centric mindset and commitment to providing high-quality service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks