German CX Associate — Remote, Growth & Leadership Path

United States Digital Space LLC; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

100% work-from-home setup

Hands-on support

Training opportunities

Job summary

United States Digital Space LLC is seeking a CX Associate to be the heartbeat of a customer-centric mission, delivering best-in-class experiences for German-speaking customers. You will work with a high-performing team to ensure every interaction is seamless, empathetic, and efficient.

This role bridges customers and the clinical team, offering a path toward CX leadership for top performers, with emphasis on weekend availability, strong organization, and proactive research.

Qualifications

• Fluent in German and English with clear communication.
• Must be legally resident in Portugal.
• Able to work weekends.
• Experience in customer-facing roles is a plus.

Responsibilities

• Provide outstanding support to customers under CX Lead guidance.
• Answer client inquiries.
• Address order issues and product inquiries via multiple channels (platform, Facebook, email).
• Track shipments and backend shipping inquiries.
• Update addresses and client information; conduct general research.

Skills

German language

English language

Job description

United States Digital Space LLC is seeking a CX Associate to be the heartbeat of a customer-centric mission, delivering best-in-class experiences for German-speaking customers. You will work with a high-performing team to ensure every interaction is seamless, empathetic, and efficient.

This role bridges customers and the clinical team, offering a path toward CX leadership for top performers, with emphasis on weekend availability, strong organization, and proactive research.