Geriatric Care Receptionist – AL/IL Communities

Community-Home-Physicians; Oakbrook Terrace (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Physicians is seeking a Medical Receptionist to support patients in Assisted Living and Independent Living communities in Oak Brook, Illinois. The role focuses on scheduling, insurance verification, prior authorizations, referrals, and coordination with facility staff.

The successful candidate will work closely with providers, clinical staff, patients, families, and pharmacies to ensure timely and coordinated patient care, while maintaining HIPAA compliance and accurate EMR records.

Qualifications

• High school diploma or equivalent.
• 1–2 years in a medical office or healthcare administrative setting.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish preferred.
• Experience with EMR systems.
• Experience with prior authorizations and insurance verification.

Responsibilities

• Serve as a primary administrative point of contact for patients, families, providers, and facility staff.
• Answer incoming calls, take accurate messages, and route inquiries to the appropriate team member.
• Schedule and coordinate patient appointments and maintain provider calendars.
• Communicate appointment changes and schedule updates to facility staff in a timely manner.
• Maintain accurate patient demographics, insurance, and contact information in the EMR.
• Verify patient insurance eligibility and benefits; obtain, track prior authorizations.
• Assist with referrals and coordination of services with outside offices.
• Maintain confidentiality per HIPAA and company policies.

Job description

Community Physicians is seeking a Medical Receptionist to support patients in Assisted Living and Independent Living communities in Oak Brook, Illinois. The role focuses on scheduling, insurance verification, prior authorizations, referrals, and coordination with facility staff.

The successful candidate will work closely with providers, clinical staff, patients, families, and pharmacies to ensure timely and coordinated patient care, while maintaining HIPAA compliance and accurate EMR records.