Genki Diner - FOH Manager

Genki Sushi Hawaii Inc; Honolulu (HI); On-site; USD 65,000 - 85,000; Full time

Job summary

Genki Sushi Hawaii Inc is seeking a Front of House Manager for Genki Diner in Honolulu, HI. This exempt/salary role oversees guest-facing operations, leads FOH staff, and maintains service standards in a fast-paced diner environment.

Responsibilities include directing dining room service, training staff, handling guest feedback, ensuring health and safety compliance, and reporting key metrics. Minimum 2–3 years in restaurant management is required; food safety and Hawaii alcohol certifications

Qualifications

• Minimum 2–3 years of restaurant management or supervisory experience (FOH preferred).
• High school diploma or equivalent required; hospitality or business degree preferred.

Responsibilities

• Oversee daily front-of-house operations including dining room service, host stand, and guest relations.
• Lead, train, and supervise FOH team members to deliver consistent, high-quality service.
• Ensure a welcoming, clean, and organized environment aligned with Genki Diner’s brand standards.
• Manage guest feedback and resolve concerns promptly and professionally.
• Coordinate with BOH to ensure seamless service flow.
• Uphold company policies, procedures, and service standards.
• Supervise service during operating hours to ensure efficiency and guest satisfaction.
• Monitor staffing levels and adjust schedules based on business needs.
• Train and mentor staff on service techniques, menu knowledge, and hospitality standards.
• Handle guest complaints and escalations with professionalism and urgency.
• Conduct daily pre-shift meetings to communicate goals, specials, and service expectations.
• Ensure compliance with health, safety, and sanitation regulations.
• Track and report on key performance metrics (labor, sales, guest satisfaction).
• Assist in hiring, onboarding, and performance evaluations of FOH staff.
• Maintain cleanliness and organization of dining areas, restrooms, and service stations.
• Support promotional activities and special events.

Skills

Leadership

Customer service

Hospitality

Communication

Multitasking

Problem-solving

Attention to detail

Team management

Cultural awareness

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

POS systems

Restaurant management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Genki Diner - FOH Manager

Full Time Honolulu, HI, US

9 days ago Requisition ID: 1121

Salary Range: $65,000.00 To $85,000.00 Annually

Job Title: Front of House Manager Status: Exempt/Salary

Under the direction of the General Manager, the Front of House (FOH) Manager is responsible for overseeing all guest-facing operations at Genki Diner, with an exceptional guest experience as the top priority. This role leads FOH staff, maintains service standards, and ensures smooth day-to-day operations while upholding the brand’s commitment to quality, hospitality, and the spirit of aloha in a fast-paced, modern diner environment.

General Duties:

• Oversee daily front-of-house operations including dining room service, host stand, and guest relations
• Lead, train, and supervise FOH team members to deliver consistent, high-quality service
• Ensure a welcoming, clean, and organized environment aligned with Genki Diner’s brand standards
• Manage guest feedback and resolve concerns promptly and professionally
• Coordinate with BOH (Back of House) to ensure seamless service flow
• Uphold company policies, procedures, and service standards
• Supervise service during operating hours to ensure efficiency and guest satisfaction
• Monitor staffing levels and adjust schedules based on business needs
• Train and mentor staff on service techniques, menu knowledge, and hospitality standards
• Handle guest complaints and escalations with professionalism and urgency
• Conduct daily pre-shift meetings to communicate goals, specials, and service expectations
• Ensure compliance with health, safety, and sanitation regulations
• Track and report on key performance metrics (labor, sales, guest satisfaction)
• Assist in hiring, onboarding, and performance evaluations of FOH staff
• Maintain cleanliness and organization of dining areas, restrooms, and service stations
• Support promotional activities and special events

Job Knowledge, Skills, and Ability:

• Strong leadership and team management skills
• Excellent customer service and conflict resolution abilities
• Knowledge of restaurant operations, service flow, and hospitality standards
• Familiarity with POS systems and restaurant management software
• Ability to multitask and perform under pressure in a high-volume environment
• Strong communication and interpersonal skills
• Cultural awareness and ability to deliver service aligned with the spirit of aloha
• Problem-solving mindset with attention to detail

Working Hours/Conditions:

• Ability to work extended hours during peak business periods
• Frequent interaction with guests, staff, and management
• Indoor work environment with moderate noise levels

Physical Demands:

• Ability to stand and walk for extended periods (up to 8+ hours)
• Ability to lift and carry up to 25–40 pounds (e.g., supplies, trays)
• Frequent bending, reaching, and movement throughout the dining area
• Ability to maintain stamina and composure during busy service periods

Requirements:

• Minimum 2–3 years of restaurant management or supervisory experience (FOH preferred)
• High school diploma or equivalent required; hospitality or business degree preferredStrong understanding of customer service excellence in a dining environment li>
• Food Safety Certification (or ability to obtain upon hire)
• Alcohol service certification (if applicable per Hawaii regulations)
• Ability to lead diverse teams and foster a positive work culture
• Availability to work flexible hours, including weekends and holidays