Genius Bar Lead: Elevate Repairs & Customer Experience

Apple Inc.; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Relocation assistance

Discounted products

Job summary

Apple Retail in New York seeks a Lead Genius to support the Store Leadership team and energize the Genius Bar. You will help deliver same-day repairs, guide team members, and ensure smooth daily operations while upholding Apple’s values of inclusion.

Have extensive knowledge of Apple hardware, software, and repair procedures; troubleshoot issues with empathy; mentor colleagues; align with area manager to improve repair processes; and contribute to an inclusive, high‑performing store environment.

Qualifications

• Availability to work nights, weekends, and holidays as needed.
• Experience in retail or sales.
• Ability to inspect and safely perform hardware repairs.
• Experience mentoring or leading others.

Responsibilities

• Support Genius Bar operations and store leadership initiatives.
• Troubleshoot, diagnose, and repair Apple hardware and software with empathy.
• Provide excellent customer service and educate customers on products and services.
• Mentor and energize team to achieve store goals and improve repair processes.

Skills

Leadership

Communication skills

Mentoring

Job description

Apple Retail in New York seeks a Lead Genius to support the Store Leadership team and energize the Genius Bar. You will help deliver same-day repairs, guide team members, and ensure smooth daily operations while upholding Apple’s values of inclusion.

Have extensive knowledge of Apple hardware, software, and repair procedures; troubleshoot issues with empathy; mentor colleagues; align with area manager to improve repair processes; and contribute to an inclusive, high‑performing store environment.