Genetic Counseling Support Specialist

Albany Medical Center; City of Albany (NY); Sur place; USD 51 000 - 76 000; Plein temps

Résumé du poste

The Genetic Counselor Assistant position at Albany Med Health System supports the Division of Medical Genetics and Genomics in delivering patient-centered genetic services. It involves coordinating care, preparing genetic materials, updating pedigrees, and assisting with testing arrangements under supervision.

The role emphasizes collaboration with genetic counselors, physicians, and nurses, managing records, and ensuring timely access to testing and documentation for patients and families

Qualifications

• Associate's Degree in biology, chemistry, psychology or related field of study - required.
• Bachelor's Degree in biology, chemistry, psychology or related field of study - preferred.
• 1-3 years in an ambulatory setting within a medical facility - preferred.
• Able to communicate effectively at all levels within the organization and with external customers and agencies.
• Able to communicate cooperatively and effectively with patients, family members, employees and others.
• Ability to listen well, take direction and engage in interactive dialogue with others.
• Ability to read and interpret documentation such as patient record, safety rules and procedure documents.
• Ability to plan and organize the workflow of a busy office environment and be self-directed.
• Ability to identify problems, gathers data and establish facts and draws valid conclusions.
• Understanding of the insurance prior authorization process.
• Attention to detail and follow through.
• Possess knowledge of quality concepts, principles and problem-solving tools and techniques.
• Demonstrates the ability to apply in support of departmental and patient care quality improvement.

Responsabilités

• Patient case preparation, and assist clinical staff with collection of family histories, patient medical histories, and relevant medical records and laboratory reports prior to the patient's clinic appointment.
• Ensure that relevant medical records and laboratory reports (if applicable) are accessible to clinical staff to the patient's appointment.
• Prepare documentation for genetic counseling and genetic evaluation.
• Construct and/or update pedigrees prior to clinic appointments.
• Assist genetic counselors with processing documentation for recommended genetic testing.
• Obtain pre-authorization for testing and other medical services.
• Prepare letters of medical necessity with guidance from genetic counselors.
• Track genetic test results and contact laboratories to determine status of all genetic tests that are ordered when turnaround times are exceeded.
• Under the supervision of genetic counselors, contact patients with normal genetic results and document records of result disclosure conversations in the patient's electronic medical record.
• Perform clerical duties (faxing, filing, mailing copying etc.) and with educational and administrative projects.
• Obtain/abstract medical records for clinical appointments.
• Coordinate and research all insurance coverage for genetic testing for patients.
• Prepare letters of medical necessity with guidance from genetic counselors.
• Assist clinical staff collection of family histories, past medical history and relevant medical records and laboratory reports.
• Assist with coordinating genetic testing for family members for diagnostic testing and if needed research genetic testing.
• Assist with patient chart review and case preparations for genetic counselors and other clinicians, as directed.
• Acts as a liaison between genetic testing laboratories, health insurance carriers and genetic staff.
• Provide patients and families with updates about insurance authorizations, deciston and status of testing.
• Assist with patient follow-up letters regarding testing results, and track genetic testing results.
• Collaborate with Genetic counselor and/or Providers when appropriate to communicate patients' normat genetic results and document result disclosure conversations in patient's electronic medical record.
• Handle triage and routing of phone calls regarding genetic testing for patients and/or other venues such as referrals.
• Update Pedigrees prior to clinic appointments, if necessary.
• Maintaining stock of genetic test kits.
• Compose and prepare correspondence, newsletters, presentations and additional materials as needed.
• Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
• Participates in departmental safety inspections to ensure compliance with hospital safety standards as assigned, and is aware of and compliant with all hospital and regulatory agency safety goals and objectives.

Connaissances

Effective communication

Active listening

Organization

Attention to detail

Problem solving

Team collaboration

Insurance knowledge

Formation

Associate's Degree in biology, chemistry, psychology or related field

Bachelor's Degree in biology, chemistry, psychology or related field

Description du poste

The Genetic Counselor Assistant position at Albany Med Health System supports the Division of Medical Genetics and Genomics in delivering patient-centered genetic services. It involves coordinating care, preparing genetic materials, updating pedigrees, and assisting with testing arrangements under supervision.

The role emphasizes collaboration with genetic counselors, physicians, and nurses, managing records, and ensuring timely access to testing and documentation for patients and families