Genetec VMS Engineer – 24/7 NYC Security Operations

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The City of New York’s Department of Correction IT Division seeks a Genetec Support Engineer to maintain the Genetec VMS and related infrastructure across DOC facilities. You will manage Windows servers, VMware, EMC storage, and access control systems to ensure continuous operation.

This role requires a Genetec Certification and strong trouble-shooting skills. The position covers 24x7 support, on-call rotations, and collaboration with internal teams and vendors to resolve complex security system

Qualifications

• Genetec Certification is required.
• Knowledge and experience administering a Genetec VMS environment.
• Knowledge and experience administering a Microsoft Windows/AD Environment.
• VMware certification a plus, but not required.

Responsibilities

• Provide administration, configuration, monitoring, maintenance, and technical support for the Department’s Genetec Video Management System.
• Support the underlying Microsoft Windows Server and VMware infrastructure associated with Genetec and related security systems.
• Maintain and troubleshoot the Department’s EMC SAN/storage environment.
• Provide technical support for the Genetec Access Control/Door Control System, including troubleshooting system, server, connectivity, and hardware-related issues.
• Support License Plate Recognition (LPR) systems and associated applications, servers, cameras, and infrastructure.
• Provide technical support for the Department’s Body-Worn Camera environment, including system availability, application functionality, storage, connectivity, and integration issues.
• Monitor system performance, availability, storage utilization, and overall infrastructure health and proactively address potential service interruptions.
• Diagnose and resolve hardware, software, operating system, network, storage, and application-related issues affecting Genetec and integrated security systems.
• Perform system upgrades, patches, configuration changes, and preventative maintenance in accordance with established IT policies and change-management procedures.
• Coordinate with internal IT teams, vendors, contractors, and operational stakeholders to troubleshoot and resolve complex technical issues.
• Maintain technical documentation, system configurations, troubleshooting procedures, and support records.
• Participate in testing and implementation of new security technologies, system enhancements, integrations, and infrastructure upgrades.
• Respond to system incidents and outages and assist with root-cause analysis and corrective action.
• Ensure security systems remain operational and available to support the Department’s facility security, safety, monitoring, and investigative requirements.
• Participate in a team responsible for providing 24x7 technical support and coverage for critical systems supporting DOC facilities and operations throughout New York City.
• Participate in an on-call rotation and provide after-hours, weekend, and emergency support as operational needs require.
• Perform other related technical duties and special projects as assigned.

Skills

Genetec VMS administration

Windows Server / AD

EMC storage

24x7 support mindset

Education

Bachelor's degree in computer science, engineering or related field

Eight years of related experience or equivalent

Tools

Genetec Certification

VMware Certification

Microsoft certifications

Job description

The City of New York’s Department of Correction IT Division seeks a Genetec Support Engineer to maintain the Genetec VMS and related infrastructure across DOC facilities. You will manage Windows servers, VMware, EMC storage, and access control systems to ensure continuous operation.

This role requires a Genetec Certification and strong trouble-shooting skills. The position covers 24x7 support, on-call rotations, and collaboration with internal teams and vendors to resolve complex security system