Genesys Platform Architect — Cloud & On-Prem Integrations

Henry-Ford-Health-2; Troy (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Henry Ford Health is seeking an experienced Architect to lead the Genesys ecosystem architecture, ensuring scalability and 24x7 production support. You will design, implement, and optimize integrations between Genesys and partner systems while guiding a team of engineers.

The ideal candidate has a strong background in contact center technologies, cloud and on‑premise deployments (AWS/Azure), and a track record of delivering enterprise‑grade solutions.

Qualifications

• Bachelor's degree in IT/Computer Science or equivalent experience.
• 10 years experience in application development and maintenance of vendor-provided systems.
• 2 years designing system/solution architecture in cloud or on-premise environments.
• 3-5 years leading voice applications or similar complex vendor apps.
• Strong knowledge of security architecture, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization tech such as OpenStack, Java.
• Experience with REST APIs and third-party integrations.
• 2 years of systems integration with Genesys, Epic, Salesforce (prefer all three).
• Excellent communication, presentation and interpersonal skills.
• Willingness to obtain Genesys certifications within 6 months; preferred experience with Genesys Engage/Epic/Salesforce.

Responsibilities

• Lead the overall architecture for the Genesys ecosystem.
• Ensure the platform supports required growth and 24x7 production support.
• Design, manage, and optimize integrations between Genesys and third-party systems.
• Research and evaluate solutions to meet enterprise standards and regulatory needs.
• Provide technical leadership and mentor team members.

Skills

Security Architecture

System Design

Cloud Experience

API Integration

Leadership

Technical Writing

Customer Relationship

Education

Bachelor's degree in IT/CS

Tools

Genesys

Epic

Salesforce

AWS

Azure

Job description

Henry Ford Health is seeking an experienced Architect to lead the Genesys ecosystem architecture, ensuring scalability and 24x7 production support. You will design, implement, and optimize integrations between Genesys and partner systems while guiding a team of engineers.

The ideal candidate has a strong background in contact center technologies, cloud and on‑premise deployments (AWS/Azure), and a track record of delivering enterprise‑grade solutions.