Customer Order Admin

Innova Solutions Inc; Cedar Rapids (IA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k)

HSA/FSA

Life Insurance

Pet Insurance

Disability

Sick leave

EAP

Referral bonus

Job summary

Innova Solutions is hiring a Customer Order Admin in Cedar Rapids, IA for a 12-month contract, hybrid work schedule, to support the Intertrade Sales Team as the primary customer contact for all sales orders and related admin tasks.

You will oversee sales orders, process exchanges, credits, and purchase requests, coordinate with internal teams, and ensure orders are shipped and invoiced according to Intertrade and customer commitments.

Qualifications

• Experience with sales order entry and order administration.
• Familiar with Global Trade processes and license requirements.
• Ability to interact with multiple internal teams (sales, finance, product, repairs).

Responsibilities

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Process additional administrative tasks relating to sale/credit of material.
• Interact with sales, product line, repairs, finance, global trade and purchasing.
• Communicate with internal and external customers for transactional resolution.
• Manage general sales support email inbox and route inquiries to owners.
• Ensure orders are processed as received and customer requests are completed.
• Adhere to Global Trade and license requirements for exports.
• Contribute to development and implementation of cross-department procedures.

Skills

Cooperation

Customer Service Orientation

Dependability

Detail Orientation

Self-Development

Multitask

Job description

Innova Solutions has a client that is immediately hiring for a Customer Order Admin. Position type: Full Time, Contract Duration: 12 months with possible extensions. Location: Cedar Rapids, IA - Hybrid. Shift: M-F, 8a-5p CST with some flexibility. Job Description: As a Customer Order Admin, you will support the Intertrade Sales Team as the principal customer contact for all sales orders and tertiary support functions. You will perform a variety of sales order entry and order administration support activities, applying departmental procedures, standard work, Global Trade processes and workflow activities. The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.

Primary Responsibilities

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

Job Skills & Attributes

• Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes.
• Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
• Detail Orientation - Can provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
• Self-Development - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
• Multitask - can perform in a fast-paced environment and adequately handle interruption to normal workflow.

Pay Range and Benefits

Pay Range*: $19.00/hr to $22.00/per hour (*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.)

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time, and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)
• Referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications
• Website: https://www.innovasolutions.com/
• Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Equal Opportunity Employer

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Application Terms

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