Genesys CX IVR Engineer – Cloud Contact Center Expert

Apex Systems; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401K

ESPP

Job summary

Everforth Apex Systems is seeking an IVR Genesys CX Engineer to support and optimize a large-scale migration from inContact to Genesys CX in Orlando, FL. The role focuses on troubleshooting, configuration, and partner collaboration to drive improvements in the contact center ecosystem.

The ideal candidate has hands-on Genesys CX experience, a developer mindset, and the ability to quickly assess platform configurations, resolve issues, and contribute to ongoing strategic initiatives and vendor

Qualifications

• Experience with Genesys Cloud CX in a large enterprise environment.
• Strong knowledge of IVR and call flows, routing, and queues.
• Experience supporting inbound and outbound contact center operations.

Responsibilities

• Analyze and optimize the Genesys Cloud CX environment and configurations.
• Support post-migration stabilization and hypercare activities.
• Troubleshoot complex contact center issues impacting agents and customers.
• Collaborate with internal teams and stakeholders to improve processes.
• Assist with Salesforce integration and new location openings.

Skills

Genesys CX

IVR

Routing

Call flows

Reporting analytics

Scripting languages

Tools

Salesforce

Job description

Everforth Apex Systems is seeking an IVR Genesys CX Engineer to support and optimize a large-scale migration from inContact to Genesys CX in Orlando, FL. The role focuses on troubleshooting, configuration, and partner collaboration to drive improvements in the contact center ecosystem.

The ideal candidate has hands-on Genesys CX experience, a developer mindset, and the ability to quickly assess platform configurations, resolve issues, and contribute to ongoing strategic initiatives and vendor