Genesys Cloud Telecommunication Engineer – UC/CCaaS Expert

SchoolsFirst Federal Credit Union; Aliso Viejo (CA); On-site; USD 96,110 - 153,777; Full time

Job summary

SchoolsFirst Federal Credit Union is seeking a Genesys Cloud Engineer to design and manage Contact Center systems in Aliso Viejo, CA. You will ensure performance and reliability while collaborating with project teams and managing vendor relationships.

The role requires advanced knowledge of UC/CC applications and at least 5-7 years of related experience. A Bachelor’s Degree in engineering or computer science is preferred. The position offers a rich environment for growth and technical challenge.

Qualifications

• 5-7 years of contact center application and IP telephony experience.
• GCX-GCP Genesys Cloud CX Certified Professional (preferred).
• GCP-GC Genesys Cloud Certified Professional.

Responsibilities

• Design and manage Contact Center systems to ensure performance.
• Collaborate with various stakeholders on projects.
• Support ongoing improvements to telecommunications infrastructure.

Skills

Advanced knowledge of UC/CC applications

Advanced knowledge of IP telephony architecture

Advanced knowledge of VoIP protocols

Intermediate knowledge of network communication

Intermediate knowledge of monitoring tools

Education

Bachelor’s Degree in engineering or computer science

Job description

SchoolsFirst Federal Credit Union is seeking a Genesys Cloud Engineer to design and manage Contact Center systems in Aliso Viejo, CA. You will ensure performance and reliability while collaborating with project teams and managing vendor relationships.

The role requires advanced knowledge of UC/CC applications and at least 5-7 years of related experience. A Bachelor’s Degree in engineering or computer science is preferred. The position offers a rich environment for growth and technical challenge.