Genesys Cloud CX Engineer III - Modernization Lead

Relha LLC; Morristown (NJ); On-site; USD 111,000 - 218,000; Full time

Benefits offered by this job

Annual incentive program

Reasonable accommodations

Job summary

Deloitte GPS's Digital Foundry, Operate, & Innovation team is seeking a Software Engineer III to modernize client contact centers using Genesys Cloud CX. You will assess current-state environments, design target-state solutions, and lead implementation across telephony, routing, IVR, and reporting.

The role requires a Bachelor's degree and 4+ years' experience with Genesys Cloud CX in production, plus 2+ years configuring Architect flows and deployment activities.

Qualifications

• Bachelor's Degree required.
• 4+ years hands-on experience implementing Genesys Cloud CX in production environments.
• 2+ years configuring Genesys Cloud CX Architect flows, queues, routing, user setup, permissions, and reporting.
• 2+ years assessing current-state contact center environments and developing target-state solution recommendations.
• 2+ years supporting testing, defect resolution, cutover, and deployment activities for contact center implementations.
• Ability to travel 0-25%, based on client engagement.
• Must be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Assess current-state contact center operations and requirements to support modernization.
• Identify gaps, risks, and opportunities across telephony, routing, IVR, reporting, and configuration.
• Develop and present recommendations for the target Genesys Cloud CX solution and implementation approach.
• Lead configuration and implementation of Genesys Cloud CX capabilities (Architect flows, routing, queues, user setup, permissions, reporting).
• Collaborate with architects, stakeholders, and integrations teams to translate requirements into scalable designs and support testing, cutover, and deployment readiness.

Skills

Independent work

Communication

Attention to detail

Relationship building

Project leadership

Multi-task management

Interpersonal skills

Timeliness

Guidance to others

Education

Bachelor's degree

Tools

Genesys Cloud CX

Architect flows

Job description

Deloitte GPS's Digital Foundry, Operate, & Innovation team is seeking a Software Engineer III to modernize client contact centers using Genesys Cloud CX. You will assess current-state environments, design target-state solutions, and lead implementation across telephony, routing, IVR, and reporting.

The role requires a Bachelor's degree and 4+ years' experience with Genesys Cloud CX in production, plus 2+ years configuring Architect flows and deployment activities.