Generator Service Technician

Hm Cragg; Dickinson (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

HM Cragg is seeking a Generator Service Technician in Dickinson, ND. The role involves installation, repairs, and routine maintenance on generators and back-up power systems.

You will report to the Service Manager and work to ensure efficient operation and safety across multiple projects. Key duties include diagnosing generator issues, performing repairs, and maintaining knowledge of different equipment models while prioritizing customer service and safety training.

Qualifications

• High school diploma or equivalent.
• Industry experience preferred – Generators, Power Equipment, and Transfer Switches.
• Experience installing/repairing generators preferred.
• Efficient in Microsoft Suite products including Excel, Word, Outlook and PowerPoint.

Responsibilities

• Install, repair and perform routine and preventative maintenance on generators and back-up power systems.
• Perform generator repairs of industrial generators and preventative maintenance.
• Troubleshoot and diagnose generator issues.
• Evaluate and recommend required repairs.
• Maintain updated knowledge of equipment models.
• Demonstrate excellent customer service skills.
• Stay updated on safety training, compliance, and DOT/HAZMAT requirements.
• Train and develop to advance within the role.
• Perform other duties as assigned.

Skills

Generator knowledge

Troubleshooting

Safety compliance

Customer service

Team collaboration

Physical stamina

Valid driver license

Independent work

Lifting heavy items

Education

High school diploma

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

Outlook

Job description

Generator Service Technician

The Generator Technician will install, repair and perform routine and preventative maintenance on generators and back‑up power systems.

Reporting Relationship

The Generator Technician reports to the Service Manager.

Responsibilities / Accountabilities

• Able to perform generator repairs of industrial generators as well as preventative maintenance.
• Able to perform generator troubleshooting and diagnostics.
• Maintains knowledge of updated changes in various models of equipment.
• Evaluates and recommends any required repairs.
• Excellent customer skills.
• Proactively stays up to date on safety training, compliance, and knowledge of HAZMAT and DOT requirements.
• Continually trains and develops to advance to next levels of Generator Technician.
• Perform other duties as assigned.

Skills / Knowledge

• Possess a working knowledge of the Generator Technician position and its relation to the overall business and its objectives.
• Must conform to company policies and procedures and meet company goals and objectives as well as protect the company assets and interests.
• Must have and be able to maintain a current driver’s license and an acceptable driving record per HM Cragg insurance carrier standard.
• Must be able to pass and maintain drug and alcohol testing requirements.
• Must be computer literate, Windows‑based environment preferred (MS Word, Excel, PowerPoint, Access, Outlook).
• Must be dependable and able to work independently.
• Must be able to lift 100‑150 pounds several times a day.
• Must be able to bend and twist several times a day.
• Must be able to work arms extended above head for extended amounts of time.
• Must be able to work flexible hours, days, travel and stay overnight.
• Ability to maintain a professional appearance, promote and maintain a clean, neat, and safe work environment.
• Possess troubleshooting skills and be able to effectively operate basic shop equipment.

Personal Attributes

• Demonstrates honesty and integrity in work and relationships.
• Demonstrates servant‑based principles with internal and external customers.
• Demonstrates innovation/creativity in work.
• Possesses strong work ethic and takes ownership of both company and client goals/objectives.
• Focused on understanding, meeting, and exceeding customer expectations.
• Focused on collaboration and teamwork for mutual success of the company and its employees.
• Demonstrates a willingness to sacrifice personal time for the company as conditions warrant.

Travel Expectations

Up to 50% based on HM Cragg/TWE projects and time of year.

Qualifications

• High school diploma or equivalent.
• Industry experience preferred – Generators, Power Equipment, and Transfer Switches.
• Experience installing/repairing generators preferred.
• Efficient in Microsoft Suite products including Excel, Word, Outlook and PowerPoint.