Generator Service Quote Specialist

GenServe Inc.; Fremont (CA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

GenServe Inc. in Fremont, CA seeks a Service Writer to manage the end-to-end quoting process for generator maintenance, repair, and sales.

You will gather information from technicians and customers, research parts and labor costs, and apply pricing to ensure accurate, timely quotes. Enter quotes in ServiceTitan and Salesforce, monitor backlog to meet 1–2 day turnaround, coordinate with the Parts Coordinator after quote acceptance, and review profitability to improve future estimates and customer

Qualifications

• Experience handling quotes and orders.
• Ability to gather information from technicians and customers.
• Proficiency with pricing and markup application.
• Strong data entry and documentation skills.

Responsibilities

• Receive quote requests from technicians or customers and follow up as needed to obtain all required information.
• Accurately enter quotes into ServiceTitan and/or Salesforce, ensuring customer data is maintained and up to date.
• Monitor quote request backlog and ensure turnaround time within 1–2 business days of receipt.
• Research necessary parts and labor for repairs, confirm pricing, and consult with technicians or customers when clarification is needed.
• Apply standard material markups and labor rates, obtaining necessary approvals for any deviations from standard pricing.
• Send completed quotes to customers and conduct follow-up within 2–3 business days using ServiceTitan/Salesforce alerts.
• Notify the Parts Coordinator when quotes are accepted to initiate job setup and parts ordering.
• Monitor the backlog of submitted but pending quotes to ensure aging does not exceed 90 days.
• Re-submit and follow up on quotes that remain pending beyond 90 days.
• Conduct monthly reviews of job profitability and identify discrepancies or errors in cost estimation to improve quoting accuracy.

Skills

Customer communication

Attention to detail

Data entry

Time management

Tools

QuoteWerks

Salesforce

GoldMine

ServiceTitan

Job description

GenServe Inc. in Fremont, CA seeks a Service Writer to manage the end-to-end quoting process for generator maintenance, repair, and sales.

You will gather information from technicians and customers, research parts and labor costs, and apply pricing to ensure accurate, timely quotes. Enter quotes in ServiceTitan and Salesforce, monitor backlog to meet 1–2 day turnaround, coordinate with the Parts Coordinator after quote acceptance, and review profitability to improve future estimates and customer