Generator Service Manager

SRSC, LLC; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Job summary

PowerChampions in Georgia is seeking a Generator Service Manager to lead the generator service department, overseeing technicians, scheduling, parts, dispatch, and service delivery while driving profitability and customer satisfaction. You will manage the department’s P&L, enforce safety and compliance standards, and collaborate with Sales and Leadership to align service goals with the company mission.

A Georgia Class II Electrical Contractor license is required.

Qualifications

• Georgia Class II (Unrestricted) Electrical Contractor License is required.
• Valid driver's license and ability to meet DOT requirements.
• Proven experience managing generator or industrial service operations.
• Strong background in scheduling, dispatch, logistics, and parts management.
• Demonstrated success in P&L management and financial accountability.
• Leadership skills with the ability to coach, mentor, and motivate diverse teams.
• Excellent communication, problem-solving, and decision-making skills.
• Technical understanding of diesel and gas engine-driven standby power systems, ATS, and switchgear.
• Commitment to safety, compliance, and customer satisfaction.

Responsibilities

• Lead the generator service department to ensure operational excellence and profitability.
• Oversee scheduling of technicians for maintenance, troubleshooting, repairs and emergencies.
• Manage parts inventory and vendor relationships to minimize downtime.
• Maintain high customer satisfaction via clear communication and timely service delivery.
• Own the department P&L with budgeting, forecasting, and reporting.
• Enforce safety, OSHA, NFPA, EPA standards and quality assurance processes.
• Identify opportunities to expand service offerings and grow market share.
• Collaborate with Sales and Leadership to align service delivery with business goals.
• Maintain accurate service records, work orders, and compliance documentation.

Skills

Team leadership

Scheduling

Dispatch

Logistics management

P&L management

Communication

Problem-solving

Decision making

Safety compliance

Diesel & gas engines knowledge

Job description

About the role

Are you a proven leader in the power generation industry with a passion for building high-performing teams? PowerChampions is seeking a Generator Service Manager to oversee our generator service department. In this role, you’ll lead technicians, coordinate logistics, parts, scheduling, and dispatch, and ensure the department delivers excellence in both customer service and financial performance. You will be accountable for the overall P&L of the department while embodying our core values of integrity, servant leadership, sincerity, and empathy.

A Georgia Class II (Unrestricted) Electrical Contractor License is required.

What you’ll do

As Generator Service Manager, you will be responsible for the overall leadership, efficiency, and profitability of the service department. You will ensure operational excellence in supporting our customers, employees, and company mission.

Key Duties

• Team Leadership: Supervise, mentor, and support field technicians, dispatchers, and parts/logistics staff.
• Scheduling & Dispatch: Oversee efficient scheduling of technicians for planned maintenance, troubleshooting, repairs, and emergency calls.
• Parts & Logistics: Ensure parts availability and inventory accuracy; manage vendor relationships to minimize downtime.
• Customer Service: Maintain a high level of client satisfaction through clear communication, timely service delivery, and quality assurance.
• Financial Management: Own the department’s P&L, including budgeting, forecasting, and reporting. Drive revenue growth while managing costs.
• Operational Excellence: Develop and enforce processes for safety, compliance (OSHA, NFPA, EPA), and quality assurance.
• Strategic Planning: Identify opportunities to expand service offerings, improve efficiency, and grow market share.
• Collaboration: Partner with Sales and Leadership teams to align service delivery with overall business goals.
• Documentation & Reporting: Oversee accurate service records, work orders, compliance documentation, and performance reports.

Minimum Qualifications

• AGeorgia Class II (Unrestricted) Electrical Contractor License is required.
• Valid driver’s license and ability to meet DOT requirements.
• Proven experience managing generator or industrial service operations.
• Strong background in scheduling, dispatch, logistics, and parts management.
• Demonstrated success in P&L management and financial accountability.
• Leadership skills with the ability to coach, mentor, and motivate diverse teams.
• Excellent communication, problem-solving, and decision-making skills.
• Technical understanding of diesel and gas engine-driven standby power systems, ATS, and switchgear.
• Commitment to safety, compliance, and customer satisfaction.

Core Values in Action

• Lead with Integrity: Commit to ethical leadership and accountability.
• Practice Servant Leadership: Support your team, prioritize customer needs, and take responsibility for results.
• Show Sincerity: Communicate honestly and directly, earning trust at every level.
• Work with Empathy: Understand and care for the people you serve both customers and coworkers.