Generator Mechanic/Service Technician

Generator Supercenter of Western Massachusetts; West Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company-provided service vehicle

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Generator Supercenter, Inc. in West Springfield, MA is hiring a dependable Generator Mechanic / Service Technician to join our growing team.

This field-based role involves traveling to residential sites to diagnose, maintain, and repair whole-home standby generators. Candidates should have 1+ years in generator service or small engine repair, read electrical diagrams, communicate clearly with customers, and be able to work independently in the field.

Qualifications

• 1+ years of generator service, small engine repair, or related mechanical/electrical work.
• Strong customer service and verbal communication skills.
• Ability to read schematics, wiring diagrams, and service manuals.

Responsibilities

• Travel to residential job sites using a company-provided service vehicle.
• Perform diagnostics, routine maintenance, and repairs on whole-home standby generators.
• Troubleshoot and service mechanical and electrical components, including ATS systems.
• Read and interpret electrical wiring diagrams, blueprints, and technical manuals.
• Clearly communicate with customers regarding services performed and any recommendations.
• Accurately document all work in our service management software.
• Follow safety protocols and industry best practices when working around electricity.
• Support emergency service calls during weather-related outages or storms, as needed.

Skills

Customer service

Verbal communication

Reading schematics

Independent work

Physical stamina

Education

High school diploma

Tools

ATS familiarity

Job description

Benefits:

• A positive and collaborative work environment
• Company work truck is provided
• * offered after 60 days of employment
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Generator Mechanic / Service Technician

Full-time | Monday-Friday

Location:

West Springfield, MA

Power Up Your Career with Generator Supercenter

Generator Supercenter, Inc. is the #1 provider of home standby generators and a leader in renewable energy solutions. We’re on a mission to help homeowners stay safe, secure, and powered through cutting-edge backup power systems and clean energy technologies.

We are hiring a dependable and skilled Generator Mechanic / Service Technician to join our growing team. This field-based role is ideal for candidates with mechanical and electrical repair experience—particularly with small engines, standby generators, or automatic transfer switches (ATS).

Key Responsibilities:

• Travel to residential job sites using a company-provided service vehicle
• Perform diagnostics, routine maintenance, and repairs on whole-home standby generators
• Troubleshoot and service mechanical and electrical components, including ATS systems
• Read and interpret electrical wiring diagrams, blueprints, and technical manuals
• Clearly communicate with customers regarding services performed and any recommendations
• Accurately document all work in our service management software
• Follow safety protocols and industry best practices when working around electricity
• Support emergency service calls during weather-related outages or storms, as needed

Qualifications:

• 1+ years of experience in generator service, small engine repair, or related mechanical/electrical work
• Strong customer service and verbal communication skills
• Ability to read schematics, wiring diagrams, and service manuals
• Comfortable working independently in the field with minimal supervision
• High school diploma or equivalent required
• Valid driver’s license with a clean driving record
• Physically able to perform job duties, including climbing ladders, lifting equipment, and working in outdoor environments
• Familiarity with residential generator systems and ATS technology is a plus

Position Details:

• Schedule: Monday to Friday, 8:00 AM - 5:00 PM (occasional flexibility required for emergencies)
• Job Type: Full-time
• Compensation: Based on experience and skill level
• Travel: Local/regional service calls using a company-provided vehicle
• Assisting with new generator installations when needed

Why Join Generator Supercenter?

• Industry-leading training and support
• Competitive pay and advancement opportunities
• Be part of a growing team making a real impact in energy reliability and security