Generative AI Program Manager — Enterprise Tech Delivery

Apple Inc.; Sunnyvale (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

AppleCare Technologies BPR Project Manager, Generative AI in Austin leads mid to large scale technology projects across AppleCare domains, owning scoping, requirements definition, solution design participation, and technology selection. You’ll manage resources, governance, and change readiness in a globally distributed environment.

The ideal candidate combines a formal engineering background with a proven track record managing large-scale programs spanning multiple engineering and business

Qualifications

• Bachelor's degree in a business or engineering related field.
• 3+ years of experience working in a Customer Support business with a focus on tools and systems.
• Delivery of enterprise-level Digital Transformation initiatives, using new technologies including Generative AI.
• Establishment of project structures for optimal return on investment, including coordinating cross-project initiatives or large-scale programs.
• Management and delivery of large cross-functional systems projects.
• Experience presenting project updates and strategic plans to cross-functional stakeholders at all levels.
• Support of system configuration, architecture, and software development life cycles.
• Involvement in global projects incorporating regional and country-specific details.
• Experience collaborating with data scientists and solution architects to clarify objectives and define execution plans.
• Availability to occasionally travel and work off-hours or weekends to support projects, as needed.

Responsibilities

• Plan, mobilize, and implement mid to large scale technology projects.
• Ensure system changes are thoroughly tested and organizations are prepared for process changes.
• Drive project prioritization, technological solutions, architectural decisions, and resource planning.
• Manage communications, project governance, risk management, and change readiness.
• Orchestrate the activities required across multiple functional teams to deliver project milestones.
• Connect business strategy to technology strategy and define the execution roadmap to deliver key capabilities.

Job description

AppleCare Technologies BPR Project Manager, Generative AI in Austin leads mid to large scale technology projects across AppleCare domains, owning scoping, requirements definition, solution design participation, and technology selection. You’ll manage resources, governance, and change readiness in a globally distributed environment.

The ideal candidate combines a formal engineering background with a proven track record managing large-scale programs spanning multiple engineering and business