Program Manager, Enterprise Technology Services

Socket.dev; Sunnyvale (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Apple IS&T Enterprise Technology Services seeks a Program Manager to lead end-to-end strategy, design, and management of large technical programs. You will combine analytical rigor with executive storytelling, applying formal frameworks to drive ROI across global business units.

Responsibilities include governance of multi-stream initiatives, budget management, and collaboration with product engineering, security, and operations teams. Experience with GenAI and AI orchestration is highly valued.

Qualifications

• 6+ years of technical program management experience.
• Ability to decompose highly ambiguous problems.
• Strong analysis and troubleshooting skills.
• Experience influencing leadership through data-driven insights.
• Detail-oriented with ability to learn new applications quickly.
• Collaborative in fast-paced environments.
• Hands-on GenAI experience and concepts.

Responsibilities

• Lead end-to-end program architecture for large-scale, multi-stream initiatives.
• Engage stakeholders and influence executive decision-making with data-driven insights.
• Embed business functions to map workflows and ROI.
• Manage budgets, resource allocations, and business case modeling.
• Troubleshoot blockers between business needs and product/engineering teams.

Skills

Program management

Problem solving

Analytical skills

Thought leadership

Attention to detail

Team collaboration

GenAI experience

Education

MBA preferred

BS/MS in CS/SE

Tools

Python

SQL

LangGraph

CrewAI

AutoGen

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Apple's IS&T Enterprise Technology Services is seeking a Program Manager to lead the end-to-end strategy, design, and management of large technical programs. The ideal candidate combines exceptional analytical skills, strong business acumen, a passion for operational excellence and an aptitude for understanding technical concepts — equally comfortable diving deep into complex data and communicating executive-level insights, while leveraging agentic AI tools to improve planning, automate analytical workflows, and enhance decision-making across the organization. Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operations secure and running. The team manages identity, device security, and anti-abuse platforms — covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain, manufacturing, and partner integration platforms, protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch, ETS owns the systems that ramp factory production — managing serial numbers, network credentials, and verified software. If you relish challenge, are passionate about building and delivering phenomenal AI products, and are excited by working with a great team in an exciting new technology space,

Description

Large-Scale Program Architecture: Structure and execute multi-stream, high-budget technical transformations. Apply formal consulting frameworks to map complex workflows, quantify ROI, and drive change management across global business units. Stakeholder Engagement: Act as a technical thought leader, influencing C-suite decision-making through data-driven insights and executive storytelling. Business Function Embedding: Work directly alongside business functions to deeply understand their workflows and pain points. Financial & Operational Rigor: Manage program budgets, compute resource allocations, and business case modeling with rigor and precision. Technical Troubleshooting: Drive complex technical blockers and issues during deployment, acting as a liaison between business function needs and the product engineering teams

Minimum Qualifications

• 6+ years of experience in technical program management and delivery.
• Exceptional ability to decompose highly ambiguous, unstructured problems.
• Strong analysis, problem-solving, and troubleshooting skills.
• Experience as a technical thought leader, influencing leadership decision-making through data-driven insights and executive storytelling.
• Attention to detail and the ability to master new applications and technologies quickly.
• Ability to thrive in a collaborative and fast-paced environment, both within your team and cross-functionally.
• Hands-on exposure to GenAI capabilities and concepts

Preferred Qualifications

• Experience at a top-tier management consulting firm (MBB, Big 4) or investment bank.
• Experience handling technical programs with regulatory impacts
• Experience building solutions using GenAI, with a strong understanding of LLM application architecture, vector databases, Retrieval-Augmented Generation (RAG), and evaluation frameworks.
• High proficiency in Python and SQL, with experience building functional applications using AI orchestration libraries (e.g., LangGraph, CrewAI, AutoGen) and integrating enterprise APIs. especially in support of a regulatory environmentMBA preferredBS/MS in Computer Science, Software Engineering, or equivalent.