Senior AI Engineer - Generative ML for Customer Systems

Apple Inc.; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Apple Inc. is seeking a Senior Software Engineer specializing in Generative AI & ML for its Customer Systems in Austin, Texas. This role supports the technology behind Apple’s customer support experience and involves building innovative applications and frameworks. You will be leading efforts to improve AI solutions and enhancing the multi-modal platforms used for customer interactions.

Applicants should have 5+ years in machine learning and a strong background in backend engineering. Experience in training LLMs and deploying solutions to cloud environments is crucial for success.

Qualifications

• 5+ years of hands-on experience in ML, backend engineering, data engineering.
• 1-2 years of experience in training, fine-tuning, or evaluating LLMs.
• Foundational understanding of RAG architectures and vector-based retrieval systems.

Responsibilities

• Contribute to model development for generative AI features.
• Partner with data and platform engineers for scalable deployment.
• Build multi-turn, conversational applications for customer support.

Skills

Machine Learning

Backend Engineering

Data Engineering

Problem-solving

Collaboration

Education

Bachelor’s or Master’s degree in Computer Science, Machine Learning, or related field

Tools

AWS

GCP

Transformers

Datasets

Job description

Apple Inc. is seeking a Senior Software Engineer specializing in Generative AI & ML for its Customer Systems in Austin, Texas. This role supports the technology behind Apple’s customer support experience and involves building innovative applications and frameworks. You will be leading efforts to improve AI solutions and enhancing the multi-modal platforms used for customer interactions.

Applicants should have 5+ years in machine learning and a strong background in backend engineering. Experience in training LLMs and deploying solutions to cloud environments is crucial for success.