Generalist, Human Resources – Universal Horror Unleashed

Universal Orlando Resort; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Universal Orlando Resort is seeking an on-site HR professional to provide comprehensive HR counsel and support to Supervisors, Managers, and hourly Team Members at Universal Horror Unleashed. You will lead recruitment, onboarding, talent development, employee relations, performance reviews, and policy interpretation, ensuring compliant, fair practices.

You will partner with HR operations to manage benefits, payroll questions, and training programs, while promoting a positive workplace culture

Qualifications

• Bachelor’s degree in Human Resources, Business Management, or related field preferred.
• 3+ years HR experience in a large-scale environment; or equivalent combination.
• Experience with employee relations, HR operations, staffing and talent development.

Responsibilities

• Consults with managers on discipline and performance issues; supports terminations and Fair coaching.
• Oversees recruitment, hiring, onboarding and talent development for assigned client group.
• Maintains HR records and processes in SAP and SuccessFactors.
• Provides benefits, payroll and policy guidance to Team Members.
• Supports workplace safety and DEI initiatives.

Skills

Employee relations

HR operations

Payroll support

SAP

SuccessFactors

Microsoft Excel

Education

Bachelor’s degree in Human Resources, Business Management, or related field

Tools

SAP

SuccessFactors

Job description

JOB SUMMARY

Provides comprehensive HR counsel and support to Supervisors, Managers, and hourly Team Members, with a strong focus on fostering positive employee relations. Plays a pivotal role in executing human resources activities, including reporting, communication, analysis, placement, and training for assigned client group(s). Responsibilities will include leading and facilitating various HR functions within the venue, such as recruitment, hiring, onboarding, talent development, employee relations, performance reviews, compliance training, TSAT, payroll, and Team Member services. Serves as the primary HR representative, ensuring a visible and approachable presence for Team Members at Universal Horror Unleashed.

On-Site Opportunity

MAJOR RESPONSIBILITIES

• Consults with managers and supervisors regarding Team Member discipline and performance issues. Investigates workplace situations, including claims of harassment, discrimination, and policy violations. Supports decision making related to terminations and other forms of discipline. Ensures that corrective Team Member coaching and counseling are handled in a fair and consistent manner.
• Manages employment process for client groups which includes interviewing, identifying internal and external candidates and completing hiring process for internal candidates.
• Supports the process involved in reviewing Performance Reviews, Team Member Counseling, and Performance plans. Ensures that any written communication directed to Team Members is legal, fair, consistent, in line with Universal Destinations & Experiences values, and follows the progressive discipline policy. Provides input and drives dialogue regarding Team Member Reasonable Accommodation requests/decisions.
• Completes actions in SAP to support position, pay and organizational change. Supporting Position Mgmt., and Workflow forms. Ensures employment requisitions, employee performance evaluations, employee counseling, and/or area related forms are properly completed, distributed, and/or filed.
• Provides support to Team Members by interacting and communicating with guests and Team Members in the venue visiting break rooms to promote positive relations.
• Supports and facilitates various Talent Development curriculum including but not limited to new hire orientation, IP training, respect in the workplace and train the trainer. Enters in various curriculum into Success Factors to accurately track course completion for UHU Team Members.
• Manages & monitors annual HR processes and special project initiatives and follows-up as needed. This includes but is not limited to: Wardrobe Home Care program, Open Door Plus Appeals, ID processing, nametags and TSAT. Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, talent review and DEI initiatives.
• Provides advice and consultation for Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, on demand development opportunities, and related follow-up paperwork.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

EDUCATION

• Bachelor’s degree in Human Resources, Business Management, or related field preferred.

EXPERIENCE

• 3+ years Human Resources experience in a large-scale fast paced HR environment preferred; or equivalent combination of education and experience. Working knowledge of employee relations, HR operations, staffing and talent development required.

ADDITIONAL INFORMATION

• Strong communication skills, both verbal and written.
• Solid organizational skills, ability to handle multiple priorities.
• Ability to flex & adapt in a fast-paced, constantly changing environment.
• Demonstrated ability to deliver high quality HR services.
• Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues.
• Ability to research and analyze various types of data and information.
• Independent, self-starter, requiring minimal day-to-day task supervision.
• Professional, confident demeanor.
• Base knowledge of company policies & practice.
• Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., SAP) preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE