Generalist I

Security Industry Specialists, Inc.; Austin (TX); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401k for-?

Job summary

Security Industry Specialists, Inc. (SIS) seeks an HR Generalist I to be the first point of contact for employees seeking human resources support in Austin.

The role handles benefits, verifications, and general HR inquiries, routing complex items appropriately while documenting interactions for continuous service improvement. The position is office-based in Austin, TX with travel up to 20% for hiring events.

Qualifications

• Minimum associate degree or equivalent experience.
• Experience handling confidential information with discretion.
• Comfort using HRIS and ticketing systems.
• Strong written and verbal communication for a non-office workforce.

Responsibilities

• Answer employee contacts across phone, ticket, and email (45%).
• Document every contact in the ticketing system with category, resolution, and time to close (15%).
• Complete unemployment documents and other requests (15%).
• Escalate appropriately to payroll, benefits, recruitment, or onboarding with context (10%).
• Support coverage during open enrollment peaks and overtime as approved (10%).
• Perform related duties as assigned (5%).

Skills

HR support

Confidential data handling

Clear communication

HRIS experience

Ticketing system

Education

Associate’s degree

Tools

HRIS

Ticketing system

Job description

Generalist I# Generalist IAustin, TX 78727## OverviewSalary Range$26.00 - $28.00 HourlyPosition TypeFull Time## Description# **Position Summary**The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.# **Essential Functions**Percentages reflect expected allocation, not a fixed determination, and may vary with business needs.* Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.* Documents every contact in the ticketing system (15%), including category, resolution, and time to close.* Completes unemployment documents, employment and other as requested(15%).* Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.* Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.* Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).### Qualifications# ***As a candidate, you must have:**** Minimum Associate’s Degree* 2 or more years in an HR support role with heavy employee contact* Demonstrated ability to handle confidential information appropriately.* Comfort working in an HRIS and a ticketing system.* Clear written and verbal communication with a non-office workforce.* Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.# Preferred Qualifications* Experience supporting a predominantly hourly, multi-state workforce.* Security Industry experience.***We offer:**** $26-28/hr* Health, Dental, Vision, and 401k for eligible employees* Paid Time Off, including Sick/Safe Time* A dynamic and challenging work environment with opportunity for growth**Security Industry Specialists, Inc. is an Equal Opportunity Employer**# About SECURITY INDUSTRY SPECIALISTS INC## SIS Overview of Services