General Services Coordinator

Ericksonseniorlivingcareers; Springfield (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision packages

PTO Plans

401k with company match

Onsite medical centers

Discounts on food and drinks

Job summary

Erickson Senior Living Greenspring Village in Springfield, VA is seeking a General Services Coordinator to serve residents and staff with friendly, solution‑oriented office support. You will handle filing, interoffice mail, answer calls, and manage work orders in the Mainstar program while assisting with housekeeping schedules and record maintenance.

This role emphasizes excellent customer service, organization, and teamwork within a vibrant senior living community.

Qualifications

• Strong computer skills and ability to create documents and work within in-house programs.
• Office experience is preferred.
• Experience with the general public, specifically seniors, is beneficial.

Responsibilities

• Assist with office work, filing, and distribution of interoffice mail.
• Answer calls, take requests, and follow up on work orders from residents and staff.
• Enter, distribute and complete all work orders through the Mainstar Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update program records, including resident apartment and vendor information for billing.
• Maintain inventory of office supplies for General Services.

Skills

Computer skills

Office experience

Customer service

Tools

Mainstar Program

Job description

Location: Greenspring Village by Erickson Senior Living

Join our team as a General Services Coordinator and become a customer service champion in our vibrant senior living community! If you enjoy building relationships and helping others, this is the perfect opportunity to make a meaningful impact every day. In this resident-focused role, you'll be the friendly face and trusted answering questions, and ensuring concerns are addressed promptly and professionally. You'll assist with office operations, including filing, organizing documents, and distributing interoffice mail, while also managing incoming calls, resident requests, and work order follow-up. If you're organized, compassionate, and passionate about providing outstanding customer service, we'd love to meet you!

What we offer

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Compensation: $20.00 - $21.00 per hour, based on experience

How you will make an impact

• Assist with office work, filing, and distribution of interoffice mail.
• Answer calls, take requests, and follow up on work orders from residents and staff.
• Enter, distribute and complete all work orders through the Mainstar Program, generating reports as needed.
• Maintain the schedules and work orders for Housekeeping.
• Organize, maintain and update the program records, including residential apartment and vendor information for billing purposes.
• Maintain inventory of office supplies for General Services.

What you will need

• Strong Computer skills including the ability to create documents, and work within our in-house, company-specific programs required
• Office experience is preferred
• Previous experience with the general public, specifically the senior preferred

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Greenspring is a beautiful 58-acre continuing care retirement community in Springfield, Virginia. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Greenspring helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.