General Service Technician-Key Holder

Mr. Tire Auto Service Centers; Cuyahoga Falls (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in automotive service is seeking a General Service Technician-Key Holder. This entry-level position involves performing routine vehicle repairs, assisting customers, and maintaining a welcoming store atmosphere. Ideal candidates will have strong communication skills and a commitment to safety and service excellence.

Qualifications

• Entry-level position with responsibilities in vehicle maintenance and customer service.
• Ability to perform basic vehicle services and repairs.
• Must maintain technical knowledge through training.

Responsibilities

• Perform routine vehicle repairs and maintenance.
• Communicate vehicle issues and solutions to guests.
• Assist in inventory management and store duties.

Skills

Communication

Customer Service

Technical Knowledge

Safety Compliance

Job description

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Job Description

Compensation: $16-17.00

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:

1. Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
2. Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
3. Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
4. Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
5. Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
6. Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
7. Consistently perform services in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.
8. Test drive vehicles in accordance with Monro’s Road Test policy, observing all traffic and safety laws.
9. Understand and adhere to company policies, governmental standards, environmental codes, and ANSI/OSHA standards.
10. Maintain technical knowledge through completion of Monro University training courses and modules.
11. Operate and maintain all equipment safely, including lifts, welders, brake lathes, etc.
12. Assist in guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering under management guidance.
13. This position is a secondary key carrier responsible for opening and closing duties.
14. Effectively communicate all products and services offered to guests.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Automotive Service
• Industries: Motor Vehicle Manufacturing, Retail, Civil Engineering