General Service Technician-Key Holder

Mr. Tire Auto Service Centers; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated General Service Technician to join their team. This exciting role involves a mix of front and back shop responsibilities, ensuring high-quality vehicle maintenance and repairs while providing exceptional customer service. As a key holder, you'll play a crucial role in maintaining a welcoming atmosphere and driving sales. With a focus on safety and adherence to company standards, you'll have the opportunity to enhance your skills and grow within the automotive service field. If you're passionate about cars and customer satisfaction, this is the perfect opportunity for you!

Qualifications

• Entry-level position requiring basic vehicle repair skills.
• Must adhere to safety standards and company policies.

Responsibilities

• Perform routine vehicle repairs and maintenance.
• Assist with inventory management and customer service.
• Ensure store cleanliness and readiness for guests.

Skills

Tire Services

Basic Vehicle Maintenance

Customer Communication

Inventory Management

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Lifts

Welders

Brake Lathes

Job description

Join to apply for the General Service Technician-Key Holder role at Mr. Tire Auto Service Centers

Compensation: The hourly range for this role is $16.00-$18.00 per hour. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:

1. Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
2. Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
3. Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
4. Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
5. Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
6. Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
7. Perform services in accordance with Monro’s safety standards, including Wheel Torque, Oil safety, and compliance procedures.
8. Test drive vehicles following Monro’s Road Test policy, utilizing dedicated test drive routes and observing traffic and safety laws.
9. Understand and adhere to company policies, governmental standards, environmental codes, and ANSI/OSHA standards. Use all required safety standards in training and policies.
10. Maintain technical knowledge through timely completion of Monro University training courses and modules.
11. Operate and maintain all equipment safely, including lifts, welders, brake lathes, etc., following manufacturer guidelines.
12. Assist in guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering under management guidance.
13. This position is a secondary key carrier responsible for opening and closing duties.
14. Effectively communicate all products and services offered by Monro to guests.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Automotive Service
• Industries: Motor Vehicle Manufacturing, Retail, Civil Engineering

Referrals increase your chances of interviewing at Mr. Tire Auto Service Centers by 2x.

Get notified about new Service Technician jobs in Cleveland, OH.