Funeral Director - Advance Planning

Service Corporation International; Providence (RI); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Life Insurance

Health Savings Account with Company Co

Flexible Spending Accounts

Sick Leave

Long-Term Disability

Short-Term Disability

Employee Assistance Program

Job summary

SCI is hiring an Advance Planning Funeral Director in Providence, RI to serve client families with pre-need arrangements and advance planning services. You will meet with families at the funeral home or virtually, presenting tailored service and product options to meet cultural needs while driving revenue for the location.

The role emphasizes compassionate, results-driven sales, community engagement, and thorough preparation for every appointment, with a focus on building lasting relationships

Qualifications

• Must be able to generate leads and refer prospects consistently.
• Strong sales and presentation skills to explain funeral service options.
• Customer-focused approach with compassionate communication.

Responsibilities

• Lead generation and prospecting 1–2 hours daily.
• Obtain referrals from families served at the location.
• Network and build community relationships.
• Present service, product, and property solutions to meet families' needs.
• Maintain activity logs and productivity metrics.
• Build trust-based relationships to earn referrals.
• Meet with families in person or virtually to discuss pre-planning.

Skills

Lead Generation

Sales

Customer Service

Relationship Building

Presentations

Education

High school diploma or equivalent

1-2 years of college

Job description

Our associates celebrate lives. We celebrate our associates. The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families. Compassionate and results-driven sales representative to actively seek out and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned and at-need cemetery/mausoleum property. Meet with client families, at the Funeral Home or virtually, to discuss 'Celebrating a Life Well Lived'. Present service, product, and property solutions to meet their personal and cultural needs. Take pride in service excellence and a technology rich company to support revenue quota achievement.

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education
• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience
• Experience
• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred
• Licenses
• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently

Compensation & Benefits

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: The position includes an hourly rate of $15.00 as part of the total compensation structure.)

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program #SCI

Additional Information

Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills.

Job Details

Postal Code: 02904 Category (Portal Searching): Sales Job Location: US-RI - Providence

Who we are.

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. SCI refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.