General Practice Client Service Representative

VCA Animal Hospitals; Warrensville Heights (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages and benefits

Uniforms provided

Generous personal pet care discounts

Employee Assistance Programs

Opportunities to give back to community

Job summary

A leading veterinary care provider in Warrensville Heights, Ohio seeks an experienced Client Service Representative. This role is crucial in creating a welcoming environment for clients and their pets. The ideal candidate will excel in customer service, handle phone inquiries, manage scheduling, and assist with patient care. VCA offers competitive wages, opportunities for career advancement, and generous employee benefits, fostering a supportive workplace focused on high-quality pet care.

Qualifications

• Excellent customer service skills; creating a welcoming environment.
• Ability to handle a multiline phone system with ease.
• Experience in managing medical records and client education.

Responsibilities

• Provide exceptional customer service in a veterinary environment.
• Schedule and confirm appointments for pet patients.
• Aid in admitting and discharging patients.

Skills

Excellent customer service skills

Ability to answer a multiline phone system

Conflict management and dispute resolution skills

Willingness to learn customer care, veterinary services

Ability to work independently

Job description

Client Service Representative

VCA Great Lakes Veterinary Specialists in Warrensville Heights, Ohio is a busy, small animal specialty, emergency, and general practice hospital. We are seeking an experienced Client Service Representative in primary veterinary care to join our team.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in a very important support role for our entire hospital. The ideal candidate is a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. Our new team member will be someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend; a service‑minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. This is a wonderful opportunity for an empathetic individual to join us in ensuring that all of our clients feel welcomed and appreciated, and receive the best service and pet care.

Responsibilities

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease by creating a welcoming environment
• Ability to answer a multiline phone system
• Scheduling and confirming appointments
• Aid with admitting and discharging pet patients
• Invoicing/billing, processing payments, collection attempts
• Conflict management, dispute resolution, and de‑escalation skills are a must
• Ability to work independently, take initiative, and make suggestions
• Willingness to learn more regarding customer care, veterinary services, and medical office procedures
• Managing medical records, charts, reports, and correspondences
• Presenting and explaining fees, including processing payments
• Assisting in client education regarding preventative care, wellness care plans, etc.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
• A passion for helping animals

What VCA Offers

• Competitive wages and benefits
• Uniforms provided
• Exceptional career development: there is room to grow here
• Extensive online anytime-anywhere access to journals and textbooks
• Employee Assistance Programs to support your health and wellbeing
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.