General Manager, Zoom Workplace

Zoom Video Communications; United States; Hybrid; USD 310,000 - 410,000; Full time

Job summary

Zoom Video Communications is seeking a General Manager for Zoom Workplace to own the full strategic and revenue trajectory of the portfolio, defining multi-year growth, product-market fit, and AI-powered differentiation. You’ll work with geo sales, customer success, product, engineering, and marketing, reporting to the Chief Sales Officer and communicating with the CEO and Board.

The role requires 15+ years in SaaS/enterprise, 7+ years in senior GTM or P&L roles with $100M+ ARR, plus experience

Qualifications

• 15+ years in SaaS/enterprise software or collaboration tech with 7+ years in senior GTM or revenue leadership.
• Experience managing $100M+ ARR and reporting to CEO/Board.
• Deep knowledge of hybrid work trends and enterprise buying behavior.

Responsibilities

• Define the multi-year strategic roadmap for Zoom Workplace, translating AI-first platform vision into an executable growth plan.
• Own competitive strategy, pricing, and GTM for the Workplace portfolio with cross-functional partners.
• Drive new business, upsell, cross-sell, and expansion with a focus on ARR growth and net retention.
• Collaborate with Geo Sales Leadership to localize strategies and enable field execution.
• Influence product roadmap with Engineering to accelerate adoption and connect usage to retention.
• Champion AI integration across Workplace products as differentiators in the market.
• Establish KPIs and operating cadence to measure revenue growth and market share.
• Build and lead a high-performing cross-functional team of sellers, SEs, and BDRs.

Skills

Strategic leadership

GTM strategy

Executive communication

AI-powered differentiation

Hybrid work understanding

Tools

Salesforce

Analytics platforms

Job description

What You Can Expect

As the General Manager of Zoom Workplace, you own the full strategic and revenue trajectory of one of the most widely used collaboration platforms in the world, directly shaping how hundreds of millions of people work every day. You define and execute the multi-year growth strategy across the entire Zoom Workplace portfolio, from competitive positioning and product-market fit to market expansion and AI-powered differentiation. Day-to-day, you work across geo sales, global customer success, product, engineering, and marketing to align strategy with execution at the highest level. Reporting directly to the Chief Sales Officer, you will present regularly to the CEO and Board of Directors and serve as the definitive voice of the Workplace business across the organization.

About the Team

The Zoom Workplace team owns the core collaboration suite that anchors Zoom’s platform, spanning Meetings, Team Chat, Rooms, Clips, Docs, Sheets, Slides, and the full suite of productivity and space management products. This team operates at the intersection of product strategy, field execution, and customer impact, partnering across every major function at Zoom to define what modern work looks like at scale. As Zoom accelerates its AI-first platform vision, the Workplace business is at the center of that transformation.

Responsibilities

• Define the multi-year strategic roadmap for Zoom Workplace, translating Zoom’s AI-first platform vision into an executable growth plan that captures market share, expands total addressable market, and drives net new ARR.
• Own the competitive strategy, pricing, and go-to-market motion for the Workplace portfolio, partnering with Pricing, Channel, and Marketing to maximize competitive wins and defend the installed base.
• Drive new business acquisition, upsell, cross-sell, and expansion motions across Zoom’s global customer base, with a relentless focus on ARR growth and net retention.
• Partner with Geo Sales Leadership across AMER, EMEA, APAC, and Japan to localize Workplace strategies, deploy specialist resources, and build the enablement infrastructure for disciplined field execution.
• Collaborate with Global Customer Success, Product, and Engineering to influence the product roadmap, accelerate customer adoption, and connect product usage directly to retention and expansion outcomes.
• Champion the integration of AI across every Workplace product, positioning Zoommate, AI Slides, AI Docs, AI Sheets, and next-generation AI capabilities as transformational differentiators in the market.
• Establish and track KPIs across the Workplace business, including revenue growth, ARR expansion, pipeline velocity, win rates, competitive displacement, product adoption, and market share, building a disciplined operating cadence across the organization.
• Build and inspire a high-performing cross-functional team of specialist sellers, solution engineers, and business development professionals, leading through influence in a matrixed organization.
• Represent the Workplace business to the CEO, executive staff, and Board of Directors with crisp, data-driven narratives on performance, risk, opportunity, and strategic direction.

What We’re Looking For

15+ years of progressive leadership in SaaS, enterprise software, or collaboration technology, with at least 7 years in senior GTM or general management roles overseeing a $100M+ ARR business with direct P&L or revenue ownership. Demonstrated success driving market share growth, competitive displacement, and customer expansion in the UCaaS, collaboration, or productivity platform space, with deep knowledge of competitive dynamics against Microsoft, Google, Cisco, and comparable players. Proven experience operating at the executive level with direct exposure to CEO, C-suite, and Board-level reporting and decision-making. Deep understanding of the modern workplace technology landscape, including meetings, messaging, voice, video, rooms/spaces, and AI-powered productivity tools, with strong grasp of hybrid work trends and enterprise buying behaviors. Demonstrated ability to build and scale cross-functional GTM teams, leading through influence in matrixed organizations and developing talent at senior levels. Strong command of direct and indirect go-to-market models, including channel/partner ecosystems, PLG motions, and SMB through enterprise segments. Technical fluency sufficient to engage with product and engineering leadership on roadmap prioritization and AI-driven differentiation, with working knowledge of Salesforce and analytics platforms.

Salary Range or On Target Earnings

Minimum: $310,000 Maximum: $410,000

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations

In addition to the base salary and/or OTE Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

#LI-Remote

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.