General Manager, Zoom Workplace

Zoom; Trenton (NJ); Hybrid; USD 310,000 - 410,000; Full time

Job summary

Zoom Workplace is seeking a General Manager to own the strategic and revenue trajectory of the Workplace portfolio. You will shape multi-year growth, define competitive strategy, and drive AI-powered differentiation across Meetings, Team Chat, Rooms, Docs, Sheets, and more.

Reporting to the Chief Sales Officer, you will lead cross-functional teams, partner with Geo Sales, Customer Success, Product, and Engineering, and present to the CEO and Board on performance and strategic direction.

Qualifications

• 15+ years of progressive leadership in SaaS, enterprise software, or collaboration tech.
• Proven success growing market share, driving displacement, and expanding customers.
• Experience reporting to CEO, C-suite, and Board-level audiences.
• Deep understanding of workplace tech, meetings, messaging, AI tools, and enterprise buying behaviors.

Responsibilities

• Define the multi-year strategic roadmap for Zoom Workplace and its AI-first growth trajectory.
• Own competitive strategy, pricing, and GTM for the Workplace portfolio with cross-functional partners.
• Drive new business, upsell, cross-sell, and ARR growth across the global customer base.
• Coordinate with Geo Sales Leadership to localize Workplace strategies across regions.
• Collaborate with Product and Engineering to influence the product roadmap and adoption.
• Champion AI integration across Workplace products as differentiators.
• Establish and track KPIs like ARR growth, churn, and market share with disciplined cadence.
• Build and lead cross-functional seller and SE teams in a matrixed org.
• Present performance, risks, and opportunities to CEO, exec team, and Board.

Skills

SaaS leadership

GTM leadership

Executive communication

AI differentiation

Salesforce knowledge

Tools

Salesforce

Analytics platforms

Job description

What You Can Expect

As the General Manager of Zoom Workplace, you own the full strategic and revenue trajectory of one of the most widely used collaboration platforms in the world, directly shaping how hundreds of millions of people work every day. You define and execute the multi-year growth strategy across the entire Zoom Workplace portfolio, from competitive positioning and product-market fit to market expansion and AI-powered differentiation. Day-to-day, you work across geo sales, global customer success, product, engineering, and marketing to align strategy with execution at the highest level. Reporting directly to the Chief Sales Officer, you will present regularly to the CEO and Board of Directors and serve as the definitive voice of the Workplace business across the organization.

About the Team

The Zoom Workplace team owns the core collaboration suite that anchors Zoom’s platform, spanning Meetings, Team Chat, Rooms, Clips, Docs, Sheets, Slides, and the full suite of productivity and space management products. This team operates at the intersection of product strategy, field execution, and customer impact, partnering across every major function at Zoom to define what modern work looks like at scale. As Zoom accelerates its AI-first platform vision, the Workplace business is at the center of that transformation.

Responsibilities

• Define the multi-year strategic roadmap for Zoom Workplace, translating Zoom’s AI-first platform vision into an executable growth plan that captures market share, expands total addressable market, and drives net new ARR.

• Own the competitive strategy, pricing, and go-to-market motion for the Workplace portfolio, partnering with Pricing, Channel, and Marketing to maximize competitive wins and defend the installed base.

• Drive new business acquisition, upsell, cross-sell, and expansion motions across Zoom’s global customer base, with a relentless focus on ARR growth and net retention.

• Partner with Geo Sales Leadership across AMER, EMEA, APAC, and Japan to localize Workplace strategies, deploy specialist resources, and build the enablement infrastructure for disciplined field execution.

• Collaborate with Global Customer Success, Product, and Engineering to influence the product roadmap, accelerate customer adoption, and connect product usage directly to retention and expansion outcomes.

• Champion the integration of AI across every Workplace product, positioning Zoommate, AI Slides, AI Docs, AI Sheets, and next-generation AI capabilities as transformational differentiators in the market.

• Establish and track KPIs across the Workplace business, including revenue growth, ARR expansion, pipeline velocity, win rates, competitive displacement, product adoption, and market share, building a disciplined operating cadence across the organization.

• Build and inspire a high-performing cross-functional team of specialist sellers, solution engineers, and business development professionals, leading through influence in a matrixed organization.

• Represent the Workplace business to the CEO, executive staff, and Board of Directors with crisp, data-driven narratives on performance, risk, opportunity, and strategic direction.

What We’re Looking For

• 15+ years of progressive leadership in SaaS, enterprise software, or collaboration technology, with at least 7 years in senior GTM or general management roles overseeing a $100M+ ARR business with direct P&L or revenue ownership.

• Demonstrated success driving market share growth, competitive displacement, and customer expansion in the UCaaS, collaboration, or productivity platform space, with deep knowledge of competitive dynamics against Microsoft, Google, Cisco, and comparable players.

• Proven experience operating at the executive level with direct exposure to CEO, C-suite, and Board-level reporting and decision-making.

• Deep understanding of the modern workplace technology landscape, including meetings, messaging, voice, video, rooms/spaces, and AI-powered productivity tools, with strong grasp of hybrid work trends and enterprise buying behaviors.

• Demonstrated ability to build and scale cross-functional GTM teams, leading through influence in matrixed organizations and developing talent at senior levels.

• Strong command of direct and indirect go-to-market models, including channel/partner ecosystems, PLG motions, and SMB through enterprise segments.

• Technical fluency sufficient to engage with product and engineering leadership on roadmap prioritization and AI-driven differentiation, with working knowledge of Salesforce and analytics platforms.

  Salary Range or On Target Earnings:Minimum: $310,000Maximum: $410,000 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations

In addition to the base salary and/or OTE Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines