General Manager Yogasix - Chapel Hill, NC (Part-Time)

Champion Air AZ; Chapel Hill (NC); Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

YogaSix is seeking a General Manager to oversee a studio's operations, sales and service standards. You will supervise Wellness Advisors and Teachers, drive Membership and Retail revenue, and ensure excellent customer experiences in daily studio activities.

You will lead budget management, marketing efforts, staff recruiting and training, and partnership activities to grow attendance and profitability while maintaining YogaSix standards. Strong leadership and communication skills are essential.

Formación

• 2+ years in service, sales, or fitness sales.
• Experience supervising people successfully.
• Proven lead generation and follow-up experience.
• Ability to generate personal sales and train Wellness Advisors.
• Ability to manage revenue streams: memberships, retail, and teacher training.
• Excellent communication and interpersonal skills in person, on the telephone and via email.
• Strong customer service skills.
• Adaptable to fast-changing, diverse environment.
• Strong judgment to identify improvements and take action.
• Highly organized with data management and deadlines.

Responsabilidades

• Lead generation, membership sales and retention.
• Manage and grow all revenue streams including Memberships, Retail and Teacher Training.
• Manage studio budget, spending, and reporting.
• Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty.
• Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic.
• Work with Studio Owner and Lead Teacher to optimize class schedule on an ongoing basis.
• Recruit, hire, train, supervise, coach, mentor all studio staff.
• Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher).
• Manage maintenance issues, inventory and cleaning.
• Participate in studio, regional and company-wide meetings and trainings as needed.
• Work closely with Studio Owner and Regional Operations Director to ensure health and profitability of the studio.
• Social media management.

Conocimientos

Sales experience

Team supervision

Lead generation

Sales training

Revenue management

Customer service

Communication skills

Data management

Attention to detail

Professionalism

Herramientas

Studio software

PC/Mac familiarity

Descripción del empleo

COMPANY OVERVIEW

YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.

Description

Job Title: General Manager

Reports to: Franchise Owner

POSITION

The General Manager is responsible for overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. He/she must have strong customer service skills, knowledge of PC/Mac computers, able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service.

JOB REQUIREMENTS

• 2+ years of service/ sales or fitness sales experience
• Experience supervising people successfully
• Proven experience in generating and following up on leads
• Confident in generating personal sales and training Wellness Advisors in sales
• Ability to manage and drive all revenue streams: memberships, retail, and teacher training
• Excellent communication and strong interpersonal skills in person, on the telephone and via email
• Strong customer service skills
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and Studio software

DUTIES

• Lead Generation, Membership Sales and Retention
• Manage and grow all revenue streams including Memberships, Retail and Teacher Training
• Manage studio budget, spending, and reporting
• Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
• Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
• Work with Studio Owner and Lead Teacher to optimize class schedule on an ongoing basis
• Recruit, hire, train, supervise, coach, mentor all studio staff
• Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher)
• Manage maintenance issues, inventory and cleaning
• Participate in studio, regional and company-wide meetings and trainings as needed
• Work closely with Studio Owner and Regional Operations Director to ensure health and profitability of the studio
• Social media management

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work up to 25 hours per week including nights and weekends, especially during peak activity periods
• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. May be asked to occasionally lift up to 30 pounds
• Must be able to effectively hear in person and via telephone

COMPENSATION & BENEFITS

• This position offers a competitive base salary based on experience & performance
• Opportunity to bonus, based on performance