General Manager - Water Solutions & Operations

Water Environment Federation; Chino (CA); On-site; USD 160,000 - 260,000; Full time

Job summary

Water Environment Federation seeks an accomplished leader to steer operations and growth from its California base. The role oversees sales, production, administration, and installation, driving accountability, collaboration, and continuous improvement to achieve business results.

The ideal candidate will bring extensive leadership experience, deep technical understanding, and a demonstrated ability to manage projects with contractors and engineers, while delivering exceptional customer service

Qualifications

• 10+ years of progressively responsible business, technical, construction, engineering, manufacturing, or operations experience, ideally in water, wastewater, or a related industry.
• Previous management or leadership experience.
• Strong technical aptitude and the ability to understand materials, engineered products, drawings, and specifications.
• Experience managing projects involving contractors, engineers, or similar customers.
• Strong sales and customer relationship skills.
• Demonstrated ability to manage employees and multiple business functions.
• Strong organizational and project management abilities.
• Good financial and business judgment.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and develop a diverse team across sales, production, administration, and installation, fostering a culture of accountability, collaboration, and continuous improvement to deliver business results.
• Maintain a continuous focus on delivering positive customer results, including exceptional customer service, accountability, craftsmanship, safety, and continuous improvement.
• Manage the overall financial and operating performance of the company, including P&L responsibility.
• Establish and track meaningful performance metrics across sales, production, and installation.
• Develop relationships with water agencies, engineering firms, contractors, water treatment plants, and other customers.
• Ensure the quality of proposals, quotations, specifications, project scopes, and contractual documents.
• Improve manufacturing efficiency, workflow, documentation, and quality-control processes while maintaining safety as a core process
• Analyze and recommend investments in personnel, equipment, technology, marketing, and manufacturing capabilities.
• Oversee overall marketing strategy including website, digital marketing, industry associations, literature, and other lead-generation activities for current and adjacent markets
• Drive the sales pipeline, tracking opportunities from initial inquiry through close to project completion with a constant focus on delivering a high OTTR and continuous improvement.

Job description

Water Environment Federation seeks an accomplished leader to steer operations and growth from its California base. The role oversees sales, production, administration, and installation, driving accountability, collaboration, and continuous improvement to achieve business results.

The ideal candidate will bring extensive leadership experience, deep technical understanding, and a demonstrated ability to manage projects with contractors and engineers, while delivering exceptional customer service